Results-Driven Regional Sales & Operations Leader

Terry H. Edmonds

Youngsville, NC ***** 919-***-**** ***********@*****.***

Executive Summary

Accomplished Sales & Operations Executive with 15+ years of experience leading regional growth, service excellence, and multi-state operations. Proven record of transforming underperforming territories into top-ranked regions, driving multimillion-dollar revenue gains, and building high-performing teams. Adept at balancing strategic vision with hands-on leadership, consistently delivering results in sales growth, customer retention, and operational efficiency.

Core Leadership Strengths

• Regional Sales & Service Leadership

• Revenue Growth & Market Expansion

• Customer Retention & Loyalty (97%+)

• P&L & Financial Accountability

• Multi-State Operations Management

• Team Development & Mentorship

• KPI & Performance Optimization

• Strategic Planning & Execution

Professional Experience

Aramark Refreshments – NC

Service Manager Nov 2024 – Present

• Lead service operations across 3 Market Centers with 8 technicians.

• Oversee equipment, parts, dispatch, and new customer installations.

• Ensure KPI performance and operational excellence to support sales growth. S&D Coffee / Westrock Coffee – Southeast Region

Southeast Regional Service Manager 2019 – 2024

• Directed service and operations across 10 states with 24 field technicians.

• Generated $750K in 2019 and $1.2M in 2021 in new revenue through service-led strategies during COVID.

• Maintained 97% customer retention over 5 years.

• Delivered $4M in sales with $1M+ bottom-line contribution in 2019.

• Earned Top Sales Region Awards (2016 & 2018).

Regional Manager – Raleigh Region 2009 – 2019

• Reversed declining sales, growing revenue from <$2M to $4M annually.

• Built and trained a team of 10, driving consistent top performance.

• Held full P&L and AR responsibility for the region. Aramark Uniform Services – Fuquay-Varina, NC

District Manager 2007 – 2009

• Revitalized a struggling district, improving customer relations and resolving personnel issues.

• Achieved 16% growth in year two with 98% customer retention.

• Ranked in the Top 25 District Managers nationwide for profit growth and retention. Education & Training

• Leadership Development Programs (Aramark, S&D Coffee)

• Continuous Professional Development in Sales, Service, and Operations Leadership Awards & Recognition

• Top Sales Region Nationwide – 2016 & 2018

• Top 25 District Managers Nationwide – Aramark Uniforms, 2009

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