Operations & Client Services Specialist

OLGA R. SEPULVEDA

Las Vegas, NV 818-***-**** *******************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented administrative and operations professional with experience in housing case management, restaurant management, and transaction coordination. Strong background in client support, documentation, workflow coordination, and maintaining efficient operations in fast-paced environments.

PROFESSIONAL EXPERIENCE

Assistant Manager — El Taco Llama, Burbank, CA Oct 2024 – Dec 2025

• Supervised daily restaurant operations and supported staff during shifts

• Created employee schedules, trained new hires, and resolved customer concerns

• Managed cash handling, inventory control, and safety compliance

Housing Case Manager — Home At Last, Van Nuys, CA Jan 2023 – Sep 2024

• Provided client-centered case management to support housing stability

• Conducted needs assessments and developed individualized service plans

• Coordinated referrals and advocated for housing, financial, and social services

• Maintained accurate client documentation and case records

Transaction Coordinator Assistant — Keller Williams, Encino, CA Jan 2013 – Apr 2017

• Managed real estate transactions from contract to close

• Reviewed contracts and documentation for accuracy and compliance

• Coordinated communication between clients, agents, lenders, and vendors

EDUCATION

Medical Assistant Certificate — UEI College, Van Nuys, CA 2011

High School Diploma — Century High School, Los Angeles, CA 2009

SKILLS

Case Management • Administrative Support • Customer & Client Relations • Team Leadership • Scheduling • Documentation • Problem Solving • Organization • Attention to Detail

LANGUAGES

English, Spanish

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