Tech Support & Records Management Specialist

Colin V. Ojo

Germantown, MD

Skills Summary

Desktop/PC/Computer Support

Excellent Attention to detail

Excellent Customer Service

Microsoft Office Suite

Hardware/Software Tools

Scanning/Imaging Devices

Time and management

Employment History

Instacart

5/2020 – Present

Independent Contractor

Maintain, organize and accept orders using the Instacart app

Edit and adjust orders as needed

Shop and deliver orders to customer's home or Business in a timely manner

Provide excellent customer service

24/7 Computer Doctors, Washington DC April 2015 - Present

Technical Support

Maintain inventory of hardware and multimedia equipment as required and perform special assignments as needed

Provide telephone, remote and desk-side support to end-users on existing and new technologies, hardware, and software

Installed, configured, and performed troubleshooting of hardware and software to guarantee continued usability of equipment and software

Setup, install, maintain and troubleshoot security cameras and surveillance equipment

Procured IT hardware and software through multiple sources and setup brand new computers while installing new user profiles

Steptoe and Johnson LLC, Washington DC December 2003 – April 2014

Document Management

Organized flow of paper documents into digital documents and uploaded and managed documents in data management system

Scanned, digitized and uploaded over 10,000,000 documents throughout my employment

Reviewed and performed Quality Control and Quality Assurance of legal documents into document management databases for routing and performing data entry/coding, key entry

Trained users in records management procedures and navigation through and records management software and proper use of technical equipment

Maintained inventory of hardware, multimedia equipment and ordered new equipment when required while properly disposing of old equipment

Aspen Systems Corporation, Gaithersburg, MD February 2002 – February 2006

Data Analyst

Managed data files and performed document database management and performed quality control and quality assurance of records

Trained and provided guidance to new users on how to properly use desktop computers, PCs, and

high-speed scanning equipment

Utilized data software technology such as word processors, spreadsheets, computer graphics, presentation software, and database application to search, review, and store data

Retrieved available information from databases and configured or manipulated data into an appropriate and meaningful format

PC Hardware Configuration, Peripheral Devices Printers, Scanners/Imaging Devices

Microsoft Office Suite, SharePoint,

Relativity, Documatrix, Adobe Acrobat, Adobe Writer/Reader, Concordance

Skills:

Education:

University Maryland University College, B.S., Information Systems Management, 3.4 Cumulative GPA

Awards/Volunteer:

I-270 Basketball Coach- Champions 2025

1-9: Basketball Coach (2022-Present)

Future Stars: Basketball Coach (2022-Present)

Steptoe and Johnson Excellent Service Award Recipient, Education Excellence in Technology Shady Grove

Scholarship Award Recipient, 24/7 Computer Doctors (2004-Present)

REFERENCES AVAILABLE UPON REQUEST

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