Entry-Level IT Professional with Cloud & Networking Experience

Juliette Cruz

Hollywood, FL +1-786-***-**** *******@*****.***

Summary

Entry-level IT professional with a Bachelor's in Computer Networking (Jan 2024) and hands-on experience in networking, cloud computing (AWS, Azure), and systems administration. Skilled in troubleshooting, configuring networks, and providing technical solutions. Certified AWS Cloud Practitioner, with CompTIA A+ and Network+ in progress. Bilingual (English/Spanish) with 10+ years of professional experience leveraging CRM systems, data analysis, and client support in fast-paced environments.

Certifications

AWS Certified Cloud Practitioner

CompTIA A+ (In Progress)

CompTIA Network+ (In Progress)

AWS Certified Solutions Architect – Associate (In Progress)

Technical Skills

- Networking & Infrastructure: TCP/IP, DNS, DHCP, Routers, Switches

- Cloud & Virtualization: AWS, Azure, VMware

- Systems & OS: Windows Server, Linux, macOS, Android, iOS

- Security & Tools: Firewalls, Wireshark, Active Directory

- Programming/Scripting: Python, Bash

- Productivity Tools: Microsoft Word, Excel, Outlook

Technical Projects

• Configured a simulated enterprise network with VLANs, DHCP, and DNS services using Cisco Packet Tracer.

• Deployed and managed virtual machines in AWS EC2 with security groups, IAM roles, and S3 storage integration.

• Built a Python script to automate system log analysis and report generation.

• Implemented a small-scale Active Directory environment with user/group management and security policies.

Work Experience

Angi Sales Representative (CRM & Client Solutions) Remote Mar 2023 – Present

• Leveraged CRM platforms to manage nationwide client outreach, ensuring accurate data tracking and pipeline management.

• Delivered technical support and training to service providers on CRM systems and data analytics, improving customer engagement.

• Built tailored solutions by translating business requirements into system-driven processes, demonstrating strong problem-solving skills.

• Achieved $500K+ in new annual advertising commitments using data-driven strategies.

Metro Ford Internet Advisor (Lead Management & CRM Operations) Miami, FL Feb 2020 – Mar 2023

• Managed 200+ internet sales leads weekly within CRM systems, ensuring 100% accurate data entry and reporting.

• Streamlined workflows using automation, improving response times from 24 hours to under 4 hours.

• Provided user training on CRM functionalities, boosting team adoption and efficiency.

• Contributed to $1.2M in annual sales through effective data and system management.

Miami Lakes Automall Internet Advisor Miami, FL Jan 2017 – 2020

• Handled internet leads and system-driven scheduling, improving customer engagement and conversion rates.

• Maintained accurate records in CRM systems to support forecasting and reporting.

• Collaborated with IT support teams when troubleshooting system issues.

Bomnin West Kendall Internet Advisor Miami, FL Sep 2016 – Jan 2017

• Managed 150+ leads weekly in CRM systems, ensuring complete and accurate customer profiles.

• Increased efficiency of appointment scheduling through improved CRM processes.

SEARS Holding Appliance Sales Associate Miami, FL Jul 2013 – Jul 2015

• Supported customers with product knowledge and technical information.

• Managed sales systems, transactions, and customer records accurately.

Old Navy Cashier Miami, FL Jun 2012 – Sep 2013

• Delivered excellent customer service and operated sales systems with accuracy.

• Assisted with troubleshooting POS system issues during transactions.

Education

Cambridge Health and Technology Institute – Miami, FL Bachelor's, Computer Networking Class of Jan 2024

Miami Dade College – Miami, FL A.A, Arts May 2015

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