Versatile Administrative and Social Services Professional
Resume:
Cynthia Simpson
Philadelphia, PA 19153
(Work) 267-***-**** - (Cell) 215-***-****
E-Mail: ***********@*****.***
Objective:
To obtain a position that will enable me to use my strong organizational, direct impact experience, communicational skills, educational background and aptitude to work within a team environment.
Skills and Certifications:
Proficient in Microsoft Office Suite and Internet
Precise in entering and updating data in databases
Able to demonstrate expertise with confidential records
Provide adequate inquiries professionally via email, chat, or phone
Education:
Temple University Philadelphia, PA
Major: Social Work Undergraduate 2012 - 2015
G.P.A.: 3.7
Community College of Philadelphia Philadelphia, PA
Major: Behavioral Health & Human Services 2009 – 2012
Associate’s Degrees in Applied Science
G.P.A.: 4.0
Related Experience:
Liberty Community Connections Philadelphia, PA
Supports Coordinator (Internship) 2014 (240 hours)
Ensure that services are furnished according to individual service plan (ISP)
Monitor the health, welfare and safety of the participants
Respond to and assess emergency situations and incidents
Project H.O.M.E. Philadelphia, PA
Volunteer 2013 (200 hours)
Worked with greeting homeless population for assistance during the Winter
Assisted in Inputting data for yearly report
Provided genuine and sincere feedback to clients
Associated Service for Blind and Visually Impaired Philadelphia, PA
Group Counselor (Internship) 2011 (360 hours)
Assisted patients with reading personal mail
Scheduled intake appointments and interviewed potential clients and family
Assisted case managers with implementation of treatment plan
Navigated clients to and from various locations during escorts
Experience:
Catholic Social Services – Communities of Don Guanella and Divine Providence Village
Benefits Coordinator 2025 – Present
Catholic Social Services – Delaware County Family Service Center Philadelphia, PA
Case Manager 2021 – 2024
Manage/Maintain caseload of 18 Permanent Housing Participants as determined by contractual guidelines and funder requests.
Provide full case management services including the provision of educational training, record keeping, filing, housing location, housing inspection and data entry.
Maintain necessary files, accurately enter data into HMIS as well as hard copy.
Follow up with Participants to ensure needs of consumers are met at a minimum of once monthly face to face contacts and monthly phone contacts.
Develop appropriate stability plans.
Operate from strengths perspective with Participants.
Maintain Participant confidentiality in conformance with agency
Participate in monthly staff meetings, supervision, case conferences, training and meetings required by both CSS and funders.
Other tasks and duties as assigned.
Catholic Social Services – Southwest Family Service Center Philadelphia, PA
Benefit Access Counselor (BenePhilly) 2015 – 2021
Respond directly to all incoming calls/walk-ins with PA benefits.
Conduct initial screenings to determine eligibility, schedule appointments and complete enrollment.
Provide services linked to eligible benefits and linkage to appropriate community resources.
Maintain weekly documentation of services provided and organize client files.
Provide monthly service reports on statistics and outcomes.
Work collaboratively with other community organizations to provide services.
Complete and submit all paperwork required by CSS and funding sources
Participate in monthly staff meetings, weekly supervision, training and meetings required by both CSS and funders.
Other tasks and duties as assigned.
Catholic Social Services (Mercy Hospice) Philadelphia, PA
Residential Aide (Homeless Shelter for Women/Children) 2011 – 2015
Monitor and disperse medication to residents at pertinent times
Always maintain and secure safe environment for mothers and children
Assist in management of front office while performing various clerical duties
Conduct hourly house checks of residence
Collaborate with case managers to address concerns in reference to mother/children behavior(s)
Contribute support during crisis interventions and reinforce negative behaviors
References furnished upon request
Contact this candidate