Customer Care & Sales Associate with Dispatch Experience
Resume:
Karah Robles
Waukegan, IL *****
*********.**@*****.***
Authorized to work in the US for any employer
Work Experience
Sales Consultant/Ticket Rep.
CDL Consultants-Libertyville, IL
February 2021 to August 2024
I would help my callers review and understand the citation that they were given on a traffic stop. Also providing them with attorneys that we are contracted with in the area where they were stopped to help fight the ticket in court. Overall identifying and qualifying potential customers, building relationships with customers and achieving sales goals. Reviewing emails, using multiple screens to access information that is need to assist the customers. Providing the ultimate customer service experience. COVID-19 Contact Tracer
22nd Century Technologies/ MDHSS
November 2020 to May 2021
I work with Michigan's Local Health Department/ Michigan's Department Of Human services/Michigan's COVID Health Team. We call patients who have COVID-19 or have been in contact with a positive case, to provide important health information and resources. Call Taker/Dispatcher
Metro Transit-Waukegan, IL
June 2019 to January 2020
Collecting all pertinent information from the caller using excellent verbal communication skills. Entering all information into the computer-aided dispatch system. Customer Service Representative
Randstad-Lincolnshire, IL
August 2017 to January 2019
I helped customers with complaints and questions, give customers information about products and services, take orders, and process returns. Also enrolled member into their health and welfare benefits.
• Inbound call center
C.N.A
Glenlake Terrace-Waukegan, IL
November 2008 to April 2015
Responsibilities
I performed duties of everyday living for incapable bodies. Accomplishments
In my last job as a C.N.A, it was my role to give care to elderly folk. In one month I became one of the head C.N.A's which saved my supervisor time on the floor so at the end of her shift she could finish up charting in time for monthly surveyors.I also was employee of the month 3 times in a row for great attendance and leadership.
Skills Used
I had to maintain a very professional attitude, Demonstrating great communication, listening and hands on skills to insure the safety of my residents.
Education
CNA (Certificate)
College of Lake County-Waukegan, IL
May 2007 to July 2007
Upper secondary education
Skills
Health insurance authorizations Order processing Billing issue inquiries Telemarketing Microsoft Excel B2B sales In-person customer service Customer issue escalation Live chat Call center agent experience Customer service through social media Client interaction via phone calls Office experience Interpersonal skills Insurance prior authorization Client email correspondence Team management Call center experience Technical support representative experience Caregiving Google Drive Nursing Transportation management systems HIPAA Meal Preparation SQL Sales Technical support Salesforce Customer service manager experience Alzheimer's Care Communication skills Order inquiry handling Cash register Basic math High-end sales Written communication Home Care Appointment scheduling Dementia Care Handling customer exchanges Managing teams in a customer support role - Largest customer support team managed (11-15 team members) Phone call management Interpersonal communication Organizational skills Phone customer support Time management Senior Care English Email customer support Customer support specialist experience Customer service video conferencing Patient Care Providing product information Assistance experience within education industry Phone etiquette Customer service Customer returns handling Writing skills Escalation handling Microsoft Word, Microsoft Excel, Lotus Notes. Data Entry, Microsoft office Cleaning Experience SMS customer support Accounts receivable Managing customer accounts Microsoft Office Medicare Customer support ticket management Laundry Medication Administration Vital Signs
Certifications and Licenses
Food Handler
April 2017 to April 2022
Driver's License
Certified School Nurse
CPR
Certified Nursing Assistant (CNA)
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