Quality & Improvement Professional

Gregory Scott Martin

Business Process Engineering Operational Excellence Lean Six Sigma

Dallas–Fort Worth Metroplex 817-***-**** ****.*.******@***.***

LinkedIn: https://www.linkedin.com/in/greg-martin-03ba4a19/

Executive Summary

Business Process Engineer and Operational Excellence professional with 15+ years of experience driving enterprise process improvement, regulatory compliance, and operational transformation across financial services, aerospace, telecommunications, and higher education. Expert in Lean Six Sigma methodologies, risk governance frameworks, and cross functional leadership. Proven track record of improving operational performance, reducing costs, strengthening compliance structures, and implementing scalable process improvements.

Core Competencies

Business Process Reengineering & Optimization

Continuous Improvement (Lean Six Sigma)

Risk Governance & Regulatory Compliance

Process Mapping (BPMN, Visio, BlueWorks)

Process Automation & Control Designs

Root Cause Analysis & DMAIC

Quality Management Systems

Mortgage Lending Production & Compliance

Data Integrity & Audit Readiness

Cross Functional Leadership

Change Management

Professional Experience

Intermediate Process Engineer

CitiBank – Irving, TX Sep 2021 – Present

Evaluate enterprise processes and ARCM frameworks (Activity, Risk, Control, Monitor) to identify automation, reengineering, and risk mitigation opportunities.

Partner with risk and control managers to ensure operational activities align with enterprise risk appetite and regulatory standards.

Initiated automation of the enterprise Mandatory Absence control process, improving monitoring efficiency and compliance oversight.

Led reconciliation initiative aligning NMLS data with internal and external systems to strengthen compliance transparency and audit readiness.

Business Process Improvement Specialist

University of Texas – Arlington, TX Nov 2019 – Jun 2020 (COVID Shutdown)

Partnered with IT and academic units to analyze operational workflows and implement standardized digital processes.

Led migration of institutional document storage platforms and developed decision frameworks supporting change management.

Automated employee and student ID generation, eliminating duplicate records and establishing a centralized data source.

Quality Engineer

L3 Technologies – Waco, TX Nov 2015 – Nov 2018

Implemented Certified Operator Program reducing staffing requirements by 12 FTEs and generating $1.2M+ in annual savings.

Developed and maintained SOPs, quality documentation, and training materials supporting enterprise quality standards.

Applied Lean Six Sigma DMAIC methodology to identify root causes and implement corrective actions.

Senior Business Analyst

Verizon Communications – Irving, TX Mar 2015 – Nov 2015

Managed vendor compliance with contractual audit requirements and service level agreements.

Developed authorization governance processes for travel expenses improving financial oversight.

Quality Operations Specialist

Bell Helicopter – Hurst, TX May 2011 – Feb 2014

Integrated enterprise data integrity practices into manufacturing quality systems lifecycle.

Led multiple continuous improvement initiatives reducing defects and improving stakeholder engagement.

Developed HR talent alignment model increasing internal promotion rates from 0% to 80%.

Real Estate Lending Officer / Training Manager / Compliance Officer

BBVA Compass Bank – Fort Worth, TX Oct 2009 – May 2011

Developed district wide training programs that resulted in top ranked district performance.

Delivered compliance training supporting adherence to federal banking regulations.

Provided coaching and operational support to branch leadership teams to exceed sales and quality targets.

Community Lending Officer

Chase Bank – Fort Worth, TX Dec 2001 – Oct 2009

Collaborated with leadership to strengthen service quality, process standards, and performance accountability.

More than doubled production in both loan dollar volume and unit output during first two years while significantly increasing cross sell penetration.

Consistently ranked in the top 5% regionally for Individual Profitability Index (IPI), contributing directly to improved profitability and reduced loan pricing errors.

Education

Bachelor of Arts – Business Administration

Texas Christian University

Certifications

Lean Six Sigma Green Belt – Textron, Verizon, Citibank

Tools & Platforms

Microsoft Office Suite Visio SharePoint BlueWorks Windows MacOS

Process Methodologies

BPMN FMEA DMAIC Kaizen 5 Whys PDCA Value Stream Mapping

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