Versatile IT and Customer Service Professional with Engineering
Resume:
Abdurahman H Ali
Edmonton
Alberta
Tel780-***-****
*******@*****.**
Language profile: French and English
SUMMERY OF QUALIFICATION
Proactive. Motivated goal. Oriented. problems solver. Experience in customer service and public work
Able to handled multiple tasks simultaneously Readily accept challenge. Meet or exceed all business objectives. Quickly absorb and retain new information and procedures
EDUCATION
B.A.Sc. Ottawa University 1993- 1997
in Electrical Engineering
4th in electrical engineering program
Major: telecomunication
Commercial Pilot License Ethiopian Airlines Pilot Training 1983-1985
Commercial Pilot License
Teaching Assistant Training Ecole Normal de Djibouti 1986-1987
Teaching assistant certificate
Lycee Français de Djibouti High School Diploma 1979-19983
Major in physics and Mathematics
COMPUTER SKILLS
Programming Languages C/C++, Sql, Assembler,
Operating Systems Ms-Dos,Windows95/98, Windows3.x,
Network Internet, Ftp, Telnet.
Software Engineering Opnet, Matlab
Software MS Word 97, WordPerfect, MS PowerPoint 97,
MS Excel.
CDEFO
2008 -2011 Coordinator
Coop project coordinator
Negotiating the contract
Presenting and selling the different products
Responsible for meeting and programs schedule
Writing recommendations and reports
Cooperate in the development of the marketing strategy for the project
Analyze and process the project experiences
Present and document interim results, cooperate with management, customers
Teletec Canada Technical Support
1997-2002
Responsible for the customer satisfaction.
Communicated and handled customer complaints
Worked with remedy to update or retrieve clients data base
Educated customers about the products
Acted as coach to insure the agents call qualities
Supported win 95/98 NT,Netscape, explorer, outlook Worked
Internet Call Display, ICQ
Dial Up Network, protocols TCP/IP
High Speed
Modem and Ethernet troubleshooting and diagnosis
Amex Canada Collection consultant
1996-1997
Work with a remedy to retrieve customer information
Called customer to negotiate a payment arrangements
Update the files of the customers
Wrote tickets to serve as follow up
SISA
1993-1996 Counselor
Was responsible for francophone department
My team search and provide solution for new immigration needs
Acted as liaison agent between community and schools
Summit development projects to help communities in their
Development
Organized the office filing and a center of documentation
REFERENCES AVAILABLE UPON REQUEST
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