Strategic Technical Program Manager - Chicago Relocation

DELORES FIELDS

Linkedin.com/in/deloresfields

********@*****.*** 774-***-****

STRATEGIC TECHNICAL OPERATIONS LEADER

Strategic Technical Program Manager with a software engineering foundation and a track record of leading complex, cross-functional transformations at scale. Known for converting intricate technical requirements into business outcomes that impact 90,000+ employees and align 300+ stakeholders across global operations Core Competencies

• Technical Leadership: Expert in managing the full SDLC using both Agile/Scrum and Waterfall methodologies to deliver high-quality hardware and software products.

• Global Program Governance: Directed complex transition services agreement (TSA) exits and global vendor governance frameworks, ensuring SLA adherence and cost optimization.

• Operational Excellence: Automated manual workflows and integrated SAP MDG and Material Management to drive measurable gains in efficiency and data accessibility.

• Stakeholder Influence: Trusted advisor to executive leadership, successfully managing cross-functional teams of 300+ product managers and engineers to meet aggressive delivery schedules. Certifications: Computer Science Lean Six Sigma Green Belt Scrum Master (CSM) ISO 9001 Lead Auditor Professional Experience

Associate Director – Transition & Transformation Project Management 03/2025 – 01/2026 Kyndryl, Inc.

Led enterprise-wide transformation programs, ensuring operational readiness and adoption success. Built and managed change agent networks, driving engagement and compliance across global teams. Oversaw vendor performance and third-party deliverables aligned to Statements of Work. Provided strategic direction for process integration, data governance, and continuous improvement initiatives.

• Orchestrated enterprise-wide transformation programs—aligning delivery, change management, and vendor performance against Statements of Work to ensure operational readiness and adoption across global teams.

• Led FortiSASE deployment planning and execution

o Captured and tracked dependencies (e.g., IP details for Ashburn SQL, app-server ownership, DC connectivity, load-balancer VIP requirements) and convened working sessions to unblock approvals and timelines

o Validated endpoint/policy behavior (FortiClient), documented open items—web-filter visibility, EMS/LDAP integration nuances—and aligned PS Q\&A for resolution before scale-up DELORES FIELDS ********@*****.*** PAGE TWO

Associate Director – Offering Operations & Governance 05/2021 – 03/2025 Kyndryl, Inc.

Joined IBM and transitioned as a charter Kyndryl employee. Led and managed multiple complex programs related to governance of service offering and SAP Materials.

• Led the company’s global Taxonomy program – maintaining and improving governance, change management, and the consistent availability of data to more than 90K employees worldwide o Oversaw day-to-day data governance and operations of the global enterprise catalog management system

o Owned the process that supported the corporate global offering portfolios, with over 300 product managers and cross-functional stakeholders

o Managed the Offering Governance and portfolio development through the successful transition services agreement (TSA) exit as part of the IBM divestiture o Created and enabled Taxonomy Data Governance program plans including governance charter, scope, operating model, structure, roles, and responsibilities o Trained and advised cross functional team members and Taxonomy stakeholders on Taxonomy governance rules and processes. Utilized operational efficiencies to evolve Taxonomy operations and scale the volume of data managed

o Established Taxonomy metrics to support continuous monitoring of existing offerings to ensure maximum value to the business

o Managed complex cross functional teams in multifaceted data environments to deliver on projects and requirements in areas such as costing and pricing of service offerings, legal and branding regulations, global taxation of invoices, etc.

Associate Director – SAP Materials Management & Governance 08/2023 – 10/2025 Kyndryl, Inc.

To address the needs of the business, I assumed an additional role managing the daily operational requirements of multiple types of SAP Materials in SAP S/4 HANA’s Master Data Governance (MDG) modules and correlated services o Developed and managed processes and procedures to establish roles and responsibilities for cross functional materials management team and promote continuous improvement o Identified and resolved gaps in the initial process for materials management o Created and maintained an online portal to communicate the rules for requesting new materials o Responsible for competing priorities and prioritizing planned and unplanned requests o Ownership and ongoing oversight of product catalog and maintaining product catalog and master data o Partnered with technical leaders across the organization to oversee and manage how the database platform interacts with current and future downstream internal systems o Worked closely with internal product and program managers from business operations (COO), CIO and CDO to assure timely and high-quality deliverables o Identified and developed measures to improve data and make data more accessible, scalable, and operational.

o Defined and tracked key success metrics for availability of internal supporting tools DELORES FIELDS ********@*****.*** PAGE THREE

Senior Software Developer & QA Analyst 07/2019 – 11/2020 DTS Software, LLC

Developed and managed complex Nonpublic Personal Information (NPI) Storage Resource Management software on zOS systems for global enterprise customers.

• Reviewed and analyzed incoming customer support tickets of varying complexity; collaborated with colleagues as needed to recreate customer problems and provide customers with a timely responses and resolutions; directed communication with customers for problem status and solutions

• Developed enhancements to storage management software products to improve the allocation and management of SMS and non-SMS managed data sets

• Provided maintenance to mainframe storage management software applications by writing patches using the AMASPZ9AP utility

• Executed and expanded automated QA Test Facility testing of applications using in-house testing tool; perform unit testing of code written for customer problem resolution and code maintenance

• Created and collaborated on new documentation and updates to existing documents for impending project release of entire product suite

Senior Global Program Manager 12/2018 – 07/2019

Liberty Mutual

Led the cross functional rollout and delivery of corporate wide Diversity & Inclusion (DEI) training to international leaders and executives outside the United States.

Principal Software Engineer & Principal Global Program Manager 10/2004 – 04/2016 EMC CORP (DELL EMC)

Established and implemented methodologies for executive consumption during business readiness reviews of cloud infrastructure products including EMC Atmos Cloud Delivery platform. Presented to senior level staff on status of software and hardware product quality. Led cross-functional teams to analyze and manage risk, plan, track, and execute complex programs. Assessed and improved corporate processes related to agile and waterfall management of software product development lifecycle. Led teams through all aspects of the project to ensure delivery within the constraints of scope, time, and cost.

• Managed multiple complex cross functional (technical) projects simultaneously involving Cloud and SAN technologies in a matrix environment following agile and traditional waterfall methodologies

• Developed project plans, dash boards, and roadmaps; influenced and instituted metrics and measures, set targets, conducted internal audits; ensured quality objectives of products

• Led the quality management initiatives at cross functional program management engagements for numerous products making product quality related risk assessment and risk management decisions, requests, and recommendations

• Oversaw the roll out of Net Promoter Score (NPS/CLS) results in conjunction with analysis of voice of the customer (VoC) program data

• Monitored the accuracy, consistency, and trends of data for field replaceable units (FRUs) and customer replaceable units (CRUs) and global data warehouse (GDW) reports produced by the product data governance organization

• Instituted an annual program to deliver a global mentoring and coaching program to corporate senior executives and employees

EDUCATION

MBA course work – Brandeis University, Boston, MA

Certificate (Equivalent to BS) – Computer Science, Marist College, Poughkeepsie, NY AAS – Orange County Community College, Middletown, NY

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