Passionate Customer Service & Account Manager
Resume:
Jennifer Blanchette
Carmichael, Ca. 95608
Cell 916-***-****
*******************@*****.***
Education:
Canada College Redwood City, Ca. A.A Degree
University of Phoenix Santa Clara, Ca. Sales & Marketing B.A Degree
Strong Skills: Excellent Customer Service and Account Management, Inside Sales, Communication, CRM, Salesforce, Oracle, Azure SQL, Microsoft Office, QuickBooks, Dispatching. Costing
January 2020 Account Manager, ESR Background Check Company, Natomas, Ca.
*Worked with employers and candidates to gather information for criminal checks, DOJ, DMV, education, employment and drug testing requirements.
*Dealt with very sensitive information and situations.
*I went through every candidate’s criminal record and I would rule out or report criminal activity on the background reports.
*Educated candidates on navigating the application process for their background check.
*I facilitated zoom trainings for new employers on how to do the background check application on our software.
*Billing, Invoicing and collections
December 2011-January 2020 Business Development, California Pavement, Elk Grove, Ca.
*Managed the office and workshop.
*Handled sales and marketing
*Inventory Management
*Ordered product
*Collected Payment for the equipment that we built for the clients.
*Arranged shipping across the Country and prepared the export paperwork for Customs.
*Strong Billing, Invoicing and collections duties.
December 2010-November 2011 Sales & Operations Manager, Imperial Mortgage, Roseville, CA.
* Supervised sales team and handled all back end office follow up.
* Provided financial management to clients.
* Implemented new policies and procedures.
* Interviewed, hired, and trained new staff.
* I provided customer service over the phone and in person.
* Handled irate customers.
February 2005-November 2010 Account Executive, Vision Service Plan, Rancho Cordova, CA.
* Provided sales and consulting with 325 Eye Doctors across the Country.
* Booked orders and sent reports.
* Recruited new Doctors who weren't affiliated with VSP.
* Provided customer service over the phone.
* Provided data entry into the OES database along with billing and Invoicing
March 2004-January 2005 Inside Sales Manager, M-Systems, Newark, CA.
* I was responsible for the following distributors: Unique, EMJ, and TRI-M systems
* Managed East Coast Representatives.
* Purchase order placement, backlog management, and reconciliation.
* Handled stock rotations.
* Provided customer service to clients.
* Conducted in-house and client inventory management.
* Collected data for quarterly budget review.
* Administered presentations for upper management.
December 1999-February 2004 Account Manager, NEC Electronics, Santa Clara, CA.
* Responsible for the following distributors: Bell Micro, Future, Arrow, and Avnet.
* Worked with the factory in Japan to place orders, provided daily inventory checks, and RMA resolution.
* Provided customer service to clients and distributors.
* Managed local representative firms and provided training.
March 1994- December 1999 Sr. Traffic Specialist Fujitsu Computer Products of America, San Jose, CA.
* Processed customer sales orders and prepare documents for domestic and international shipments.
* Tracked shipments and provided proof of delivery to our customer’s.
* Conducted data entry into Oracle database.
* Maintained customer preferred routing guides.
* Facilitated carrier meetings and negotiated rates.
* Audited and processed freights bills, Invoicing and collections.
Contact this candidate