Administrative Professional with 13+ Years Experience
Resume:
Catherine Juan-Bramble
Mesquite, Texas 75181
*********@*****.***
ADMINISTRATIVE PROFESSIONAL
EMPLOYMENT HISTORY
Jillamy Packaging, Mesquite TX, 75149
10/2025-Present
Account Manager For Lola Blankets
a)Oversee customer order escalations
b)Track outbound package via UPS.
c)Oversee invoice processing
d)Oversee daily reports
e)Oversee all inbound and outbound loads
f)Release all order for picking and shipping
g)Oversee all LTL loads
h)Manage orders backlogs
i)Scheduled international inbound load
j)Manage all warehouse associates
k)Order office and warehouse supplies
l)Submit employees’ timecards and prepare new hire packets.
m)Attend team weekly touch base meetings with Lola representatives.
n)Daily report on warehouse production.
o)Scheduled all maintenance/repair and monthly PM on Forklift
p)Scheduled daily UPS, FedEx and USPS pick up.
Amarr Garage Door, Dallas TX. 75220
Administrative Assistant/ Data Entry 03/2011-08/2025
a)Create and revise all paperwork for vendors.
b)Oversee the invoice process.
c)Provide customers with monthly statements.
d)Create daily receipt reports.
e)Handle all retails sales.
f)Create and ensure shipping paperwork is correct for compliance.
Create Bill of lading for items being delivered.
Create direct shipments for customers.
Create paperwork and Schedule shipment via carrier service to customers.
g)Responsible for finances for individuals.
Receiving customer payments.
Create daily bank deposit.
Process payments via credit cards, cash, and check payments.
Create an invoice summary daily.
Create sales orders for customers and vendors.
Maintained all safety data sheets for the organization using a web-based system.
h)Process standard receipt entry for walk in customers.
i)Utilized data collection methods to maintain inventory and adjust.
j)Processing cycle counts completed in warehouse.
k)General customer service duties.
Meet/greet customers and vendors.
Maintain a clean lobby area
Responsible for ordering warehouse and office supplies while maintaining a budget.
Handle high volume phone calls on a multi-line phone system. Oversee general customer service for the office area including but not limited to scheduling meetings, and handling call system.
Utilizing MS Outlook and Teams to schedule meetings for executive staff and new employee interviews
Contact customers via email or phone when orders arrive.
l)Submit employee’s timecards and prepare new hire packets.
Flying Cargo, Des Plaines IL. 2008-2011
Office Assistant/Customer Service Representative
a)Create and update proper documentation for all air freight, vendor freight and ocean freight.
b)Create customer airway bills.
c)Schedule inbound /outbound loads.
d)Dispatch all outgoing /incoming loads.
e)Receive and transfer all inbound and outbound calls.
f)Create spreadsheets to better handle the logistics for the cargo.//
g)Meet/greet customers in person and on the phone.
h)Oversee general customer service for the office area including but not limited to ordering supplies, scheduling meetings, and handling call system.
i)Utilizing MS Outlook and Teams to schedule meetings for executive staff and new
j)employee interviews.
k)Submit an employee’s timecard at the end of each work week.
Caterpillar Logistics, Carol Stream, IL 2003 – 2008
Office Assistance/Customer Service Representative
a)Create and maintain proper documentation for all air freight, vendor freight and ocean freight.
b)Schedule inbound/outbound loads.
c)Process proper documentation for dealer returns, issue credit for dealer returns, warehouse cycle counts, authenticating customer return claims.
d)Investigate and Resolve customer complaints related to shipping, receiving and sales.
e)Dispatch and schedule departing documentation, warehouse back orders and prepare export documentation.
f)Receive and transfer high volume inbound and outbound calls to proper departments.
g)General customer service for office and warehouse.
h)Maintain and process registered candidate information in computer database/filing system.
i)Responded to Human Resources related questions regarding policies and procedures.
j)Submit employee’s time card at the end of each work week.
RR Donnelly, Franklin, IL 2002 – 2007
Traffic Clerk/Customer Service
a)Dispatched and assigned incoming and outgoing trucks to proper destinations.
b)Retrieved and processed inbound and outbound loads.
c)Reconciliation Clerk keeping up with all the trucks on the lot.
d)Scheduled departing loads.
e)General customer service for office and warehouse.
f)Coordinate the receiving and inner-office distribution of mail shipments.
g)Set up and maintain calendar, meetings and travel itineraries using MS Outlook.
h)Answer and transfer high volume incoming calls to the proper department.
i)Ordered and distributed office supplies requested by employees.
EDUCATION
1992-1996 Mopan Technical High School Belize, CA
High School Diploma
1996-2000 St. Johns Junior College Belize, CA
Major Business Management
COMMUNITY INVOLVEMENT
Volunteer – Our Calling Homeless Outreach
National MS Society Supporter
Over 23 years of documented success as an administrative professional
Vast knowledge in Microsoft Office Suite, i.e., Word, Excel, PowerPoint, Outlook, Lotus Notes, Advanced Data Entry, Quick Books
Customer Service Training
Positive outcomes during numerous warehouse inventories and inspections
Over 14 years’ experience assisting manage door center
OSHA Experience General Industry
US Department of Transportation Experience
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