Housekeeping

GANESHAN AMMANGOD

Assistant Housekeeping Manager

Phone: +973-********

Email: ******************@*****.***

Location:Bahrain

Professional Summary

Results-driven Housekeeping Manager with 6 years of experience in luxury and five-star hotel operations, specializing in housekeeping management, quality control, staff supervision, and guest satisfaction. Proven expertise in man- aging end-to-end housekeeping operations, including guest rooms, public areas, back-of-house, laundry, and linen management, while ensuring strict compliance with SOPs, brand standards, health & safety regulations, and hygiene protocols.Highly skilled in team leadership, staff training, scheduling, performance management, and cost control, with a strong ability to optimize inventory management, procurement, and budget efficiency. Adept at conducting room inspections, VIP room preparation, lost & found management, and complaint resolution to consistently exceed guest expectations. Experienced in coordinating with Front Office, Engineering, Laundry, Food & Beverage, and Security departments to ensure seamless hotel operations. Proficient in OPERA PMS, OPERA Cloud, Microsoft Office, and reporting systems, with a strong focus on continuous improvement, operational excellence, and service quality enhancement.

Core Competencies

• Housekeeping Operations Management

• Luxury Hotel Standards & SOP Compliance

• Guest Satisfaction & Complaint Resolution

• Team Leadership & Staff Training

• Quality Control & Room Inspections

• Inventory Management & Cost Control

• Linen, Laundry & Uniform Management

• Health, Safety & Hygiene Compliance

• OPERA PMS & OPERA Cloud

• Microsoft Office & Reporting

Professional Experience

Supervisor Senior Supervisor Assistant Manager Housekeeping Manager 2013 – Present The Domain Hotel & Spa – Bahrain (5-Star Luxury Hotel)

• Lead and supervise housekeeping operations for guest rooms, public areas, back-of-house, and laundry.

• Manage and motivate supervisors, room attendants, public area attendants, and support staff.

• Plan daily, weekly, and monthly cleaning schedules based on occupancy and operational needs.

• Ensure compliance with brand standards, SOPs, hygiene regulations, and safety procedures.

• Conduct daily room inspections including VIP, long-stay, and special attention rooms.

• Coordinate closely with Front Office to ensure room readiness, early check-ins, and late check-outs.

• Handle guest complaints professionally and ensure prompt resolution to maintain high guest satisfaction scores.

• Manage inventory of linen, cleaning supplies, uniforms, and guest amenities while controlling costs.

• Prepare daily reports including room status, maintenance requests, lost & found, and staffing.

• Train, coach, and evaluate staff performance; conduct refresher training and cross-training programs.

• Liaise with Engineering, Laundry, Security, and F&B departments for smooth hotel operations.

• Implement eco-friendly cleaning practices and continuous improvement initiatives. Housekeeping Supervisor Aug 2010 – Apr 2013

Grand Millennium Al Wahda – Abu Dhabi (Pre-Opening Team)

• Supervised housekeeping operations for assigned floors in a luxury hotel environment.

• Prepared daily work schedules and allocated duties to room attendants.

• Conducted inspections of vacant, occupied, and check-out rooms to ensure cleanliness standards.

• Coordinated with Front Office for room status updates, VIP arrivals, and guest requests.

• Ensured proper linen, amenities, and cleaning supplies stock levels.

• Trained new employees and supported ongoing staff development.

• Enforced safety, hygiene, and chemical handling standards. Room Attendant May 2007 – Mar 2010

InterContinental & Crowne Plaza – Dubai

• Cleaned and serviced guest rooms according to international brand standards.

• Maintained corridors, pantries, and service areas.

• Handled guest requests promptly and professionally.

• Reported maintenance issues and followed lost & found procedures. Hotel Tailor 2009 – 2010

Crowne Plaza – Dubai

• Performed stitching, alterations, and repairs of staff uniforms and hotel linen.

• Maintained tailor shop equipment and inventory.

• Coordinated with housekeeping and laundry departments. Education

Diploma 1997 – 1999

Pre-Degree / 12th 1994 – 1996

Kannur University

SSLC / 10th 1994

Department of General Education, Kerala, India

Certifications & Training

• OPERA PMS & OPERA Cloud Training

• Chemical Handling & SOP Training

• Hygiene Practices for Food Handlers

• Management Skills Program (Leadership, Teamwork, Time Management)

• Cross-Departmental Hospitality Training

Languages

• English

• Hindi

• Malayalam

• Tamil

• Arabic

Extra Curricular Activity

• Followed management skills program at Business Management System Subject covered: Leadership, Motivation, Teamwork, Time Management, Presentations, and Customer Care

• Followed Hygiene Practices for Food Handlers Programmer at Institute of Industrial Techno- Management

(Pvt) Ltdnic

Subject covered:-Personal Hygiene, Kitchen Hygiene, Process of cleaning, Food Hygiene Additional Information

• Nationality: Indian

• Passport Number: P1966961

• Visa Status: Employment Visa (Bahrain)

• Passport Valid Until: December 2026

• Personal Cpr No: 761368000

References

• Abhinav Bhardwaj - Room Division Manager

The Domain Hotel, Manama,Bahrain

Phone: 66395620

• Mr. Laude Vernon Wijesinghe - Executive Housekeeper Wyndham Garden, Manama, Road 4003, Juffair, Bahrain Phone: 66398010

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