Associate Clinical Admin Coordinator Resume, Philippines

MC. LISTER JOHN MAYUGA

Associate Clinical Admin Coordinator

PROFILE

QUALIFICATION

Soft Skills: S

• Team Player.

• Trained Leader.

• Motivator.

• Empathetic.

• Good Communicator.

• Open to Criticism

• Good at constructive Criticism (Sandwich Method).

• Able to Multi-Task.

Hard skills:

• Fluent in speaking English Language.

• Certified in HIPAA

• Advanced knowledge in MS Tools like: Excel, MS

Word, Powerpoint, Outlook, Onedrive, and

Sharedpoint.

• Intermediate knowledge in G-Suite apps like:

Google Calendar, G-Slide, G-docs, G-forms, and

Gmail.

• Advanced knowledge in doing Phone calls both

Inbound and Outbound.

• Data management.

• Credentialing.

• Patient Eligibility.

• Patient Appointment Scheduling.

• Scribing.

• Tech Savvy.

EMPLOYMENT

HISTORY

Customer Service Representative and POC

Optum Global Solutions Feb. 18, 2018 - Present

Task and Responsibilities in the Company:

• Handled Outbound calls.

• Knowledgeable in HIPAA Policy

• Handled verification of benefits and eligibility

• Work directly with members/patient

• Support team inquiry in software tools, ICUE and Avaya One-x Agent

• Assisted the team for any customer’s concern

• Handled escalated issues and team score cards.

• Handled team daily FTE.

Admin/Office Staff

JTI Corp October 2017 to January 2018

Department: ACH International Normalized Ratio Revenue Cycle Management.

Task and Responsibilities in the Company:

• Knowledgeable in SAP

• Handled Database update for Sales Record

I am a capable team player who can adjust to

any difficult circumstance. I can operate

effectively both independently and in a group

setting. I think of myself as a motivated,

responsible, trustworthy, and industrious

person.

BACHELOR OF SCIENCE AND BUSINESS

ADMINISTRATION

Major in Marketing

University of the Philippines-Manila 2012-2015

EDUCATION

HISTORY

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