Remote Customer Service Specialist Resume

DETAILS

§@ MaryRuiz**,****@*****.***

@ Moses lake, United States, 1447 W

‘Sunset Dr #2, 98837

& +1-509-***-****

SKILLS

* Call Handling

= Customer Onboarding

* Virtual Scheduling

Conflict Resolution

Remote Work Tools

SUMMARY

lam an enthusiastic and dedicated professional eager to join

your Remote Customer Service Support team. With a passion

for delivering exceptional customer experiences and a

proven track record in problem-solving, lam committed to

ensuring customer satisfaction. thrive in remote

environments and am excited about the opportunity to

contribute to your team’s success while helping customers

navigate their needs with care and efficiency.

EXPERIENCE

Remote Customer Service Support, Williams and Sons

LLC, Moses lake wa

May 2023 — Nov 2026

‘+ Delivered exceptional support, boosting customer

satisfaction by 30%.

‘+ Resolved inquiries swiftly, achieving a 95% first-contact,

resolution rate.

‘+ Managed high-volume calls, maintaining composure and

professionalism.

‘+ Achieved recognition for outstanding service, earning

"Employee of the Month

+ Consistently met and exceeded KPIs, contributing to team

success and growth.

EDUCATION

AA applied science Business information technology, Big

bend community college, Moses lake wa

2020 — 2022

‘+ Graduated with AA in Applied Science, Business

Information Technology

‘* Gained hands-on experience through internships in tech

firms

CERTIFICATIONS AND LICENSES

Proficient Microsoft office, word, excell and spreadsheet.

REFERENCES

Reference available upon request

Contact this candidate