Versatile Customer Care & Operations Specialist

Kimberly Keeney

*** ****** ******, *****, ** ****6 937-***-**** ****************@*****.***

Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service. Home health care services, 10/2024 - 01/2026

Heart to Home with Helping Hands – Fletcher, OH

• Demonstrated respect, friendliness, and willingness to help wherever needed.

• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Worked flexible hours across night, weekend, and holiday shifts.

• Used critical thinking to break down problems, evaluate solutions, and make decisions.

• Developed and maintained courteous and effective working relationships. Preloader, 01/2022 - 01/2026

UPS – Piqua, OH

• Managed parcel sorting and loading processes to maintain accurate location and sequencing for shipments. Customer service associate, 05/2023 - 07/2024

UPS Store – Troy, OH

• Assisted customers with inquiries, providing accurate information on products and services.

• Processed transactions efficiently using point-of-sale systems, ensuring smooth customer experiences.

• Maintained organized inventory, restocking shelves to meet customer demand effectively. Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.

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Assembly Line Worker, 01/2019 - 01/2020

Evenflo – Piqua, OH

• Facilitated teamwork on the production line to achieve timely output and maintain safety protocols. Professional Summary

Work History

Executed final product inspections and testing procedures to validate conformity with defined tolerances and quality benchmarks.

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• Engaged in collaborative efforts to optimize line efficiency and consistently meet production timelines. Home Personal Care, 01/2016 - 01/2019

Self-Reliance, Inc. – Springfield, OH

• Facilitated mental and emotional support initiatives to promote client happiness and health. Supported patient mobility by assisting with transitions between beds, wheelchairs, and automobiles to enhance comfort and safety.

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• Provided compassionate care to improve patient outlook and support daily living activities. Supervisor, 01/2013 - 01/2015

Self-Reliance, Inc. – Springfield, OH

• Oversaw a team of 10-15 staff members while managing a caseload of 7 individuals.

• Conducted thorough audits of documentation to ensure compliance with state and county regulations. Assisted with weekly payroll processing. Supported monthly medication audits. Trained new staff members on procedures.

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Direct Care Staff, 01/2009 - 01/2013

Champaign Residential Services, Inc. – Urbana, OH

• Guided clients through daily living tasks, ensuring comfort and safety during each interaction. Facilitated nutritious meal preparation, contributing to improved client well-being. Enhanced medication compliance through effective support. Enabled access to healthcare by organizing reliable transportation for appointments.

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Created detailed documentation of client care and service interactions to enhance communication and service continuity.

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Front Office Assistant, 01/2006 - 01/2009

Sporty Car Garage – Springfield, OH

• Assisted customers with inquiries, providing accurate information on products and services.

• Processed transactions efficiently using point-of-sale systems, ensuring smooth customer experiences.

• Maintained organized inventory, restocking shelves to meet customer demand effectively. Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.

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Master Herbalist Diploma : Master Herbalist Diploma Education

Centre of Excellence - UK

150 credit hours for professional development completed in February 2026 Associate of Science: Medical Office Administration, 05/2016 Clark State Community College - Springfield, OH

• Dean's list Fall 2014

• Dean's list Fall 2015

ICD-9 and ICD-10 Coding HCPCS

CPT Coding MOSS Software

Microsoft Word PowerPoint

Excel Access

Office 365 QuickBooks Accounting Software

Customer service Professional phone skills

Skills

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