CONTACT
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Q **-39 100th street Queens
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EDUCATION
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TRAINING
e License for Group Family Day
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INTERNATIONAL DAY CARE
TRAINING
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+ ROMAN BALDORIOTY DE CASTRO
GRADED AND TECHNICAL SCHOOL,
SAN JUAN, P. R. 861-2823
+ HIGH SCHOOL DIPLOMA
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¢ Excellent organizational
CSIt oa el aa
¢ Teamwork
* Time Management
Leadership experience
Effective Communication
Interpersonal skills
ace) RI bTe WE)
Microsoft Word, Excel, outlook
Power point
LANGUAGES
¢ English
CS) oF- Talia)
KERSEE R CRUZ
MANAGER CUSTOMER
SERVICE
OBJECTIVE
Detail-oriented Professional with excellent organizational skills and
strong attention to detail seeking a customer service position at a
hospital, shelter, office. Also, a strong initiative and ability to serve a
wide range of students allows me to thive in a challenging teaching
environment, fostering individual growth and curiosity through an
exploratory curriculum.
WORK EXPERIENCE
Facilities Associate 2017 - PRESENT
NY Common Pantry
Clean building floors by waxing, sweeping, mopping, scrubbing or vacuuming
Follow procedures for the use of chemical cleaners and power equipment to
prevent damage to floors and fixtures
Mix water and detergents or acids in containers to prepare cleaning solutions,
according to specifications
Provide minor plumbing as needed
Childcare provider 11/2007 - 12/ 2016
Genesis Group Family Daycare Corp.
¢ Provide direct supervision of children ages 6 weeks to 12 years
¢ Provide basic education for enrolled children as per guidelines
e Maintained a safe play environment, dressed children, and changed
diapers. Sanitizer toys and play equipment
e¢ communicated with children's parents or guardian about daily
activities, behaviors, and related issues
Administration for children 11/ 2003 - 12/2004
service
Clerical Level II
© Operated office machines, such as photocopies and scanner, voice
mail systems, and personal computers
e Answered telephone, directed calls and took messages
¢ Maintained update filed, inventory, mailing, and database systems
People Care
Personal care assistance:
Health & Medical Support
+ Medication reminder and basic Administration
e Monitoring vital signs (blood pressure, temperature)
e Assisting whith physical therapy exercises.
Companionship & Emotional support
¢ Social interaction, conversation, and engaging in activities
e Reducing loneliness and improving mental well-being
06/2004- 01/2006