IT Help Desk & Project Coordination Professional
Resume:
Upper Marlboro, Maryland *0774 Cell: 240-***-****
Email: ***.*********@*****.***
OBJECTIVE: Self-motivated, articulate, multifaceted, highly reliable and hard worker looking to secure a position with a dynamic organization whereas I can contribute to the success of the company and/or by using methodical and efficient ways; tracked, monitored and resolved issues of service requests in the most expeditious manner as an performance driven Help Desk Technician, offered established collaborations and active listening and learning skills to consistently learned new methods to provide customers with solutions while additionally seeking the opportunity that allows for further career growth and exposure.
January 2008 – May 2021 – Served as Project Officer and selected over 5 personnel to serve as Team Lead with the Department of Defense, Acquisitions Branch of the Support Division; provided expert advice and assistance to sensitive DoD activities and non-DoD national level activities worldwide; obtained appropriate mechanisms, maintained liaison with pre-established point of contacts at various telecommunication companies and industries to further enhance capabilities of the office; developed and implemented detailed acquisition operation; identified and monitored program/project requirements; planned and executed; co-authored Standard Operating Procedures (SOP’s); assisted in preparing program strategies and achieved complex tasks ahead of schedule; implemented, coordinated, and integrated program/project activities; additionally articulated new capabilities and trained personnel accordingly with magnificent results.
January 2007 – December 2007 – Served as Information Technology Service Representative LAN System Administrator with the Defense Intelligence Agency (DIA); performed duties as a LAN system administrator by providing Tier III support to customers; installed, troubleshot, and maintains various software and hardware for Desktop services; utilizes SMS, TCP/IP, WINS, DNS, DHCP Active Directory, Microsoft Exchange; maintains JWICS/SIPRNET/NIPRNET and DoDIIS Trusted Workstations (DTW).
April 2009 – Jan 2012 - Served as an armed part-time Security Officer with American Security Programs for the Department of Defense; patrolled grounds and buildings; performed surveillance of CCTV; motion detectors; checked identification; maintained shift log, wrote reports.
October 2006 to June 2009 – Served as an armed part-time Security Officer with Paragon Systems for the Department of Defense; performed surveillance of motion detectors and high
technical perimeter security devices; checked identification; maintained shift log, patrolled facility both internal and external, secured building and workspaces, wrote reports, interacted with customers; and maintained a professional appearance and attitude at all times.
October 2006 to June 2007 – Served as an armed part-time Security Officer with Ares International Security for the Defense Intelligence Agency (DIA), performed identification checks, observation of premises, maintained shift log, patrolled facility, secured building and workspaces, wrote reports.
Roach, Kenneth pg. 2
June 2003 to December 2006 - Served as Communications Chief, Senior Advisor, and Supervisor with a United States Army Military Intelligence Organization; supervised the installation, operation, of Radio Systems and Data Distribution Systems; planned and provided communications training; prepared maintenance and supply requests and reports; developed staff policies, Standard Operating Procedures and Project management; maintained operations for local area network; installs, maintained, and troubleshot software and hardware; installed and maintained AM/FM, High Frequency, Satellite Secure Systems, telephones, and antennas.
December 2000 – June 2003 – Served as Communications Chief with the United States Army; supervised section of over ten personnel; oversaw maintenance of all assigned systems; prioritized tasks; facilitated weekly meetings; monitored workflow of work assignments; maintained operation for Windows Operating Systems; managed Local Area Network for over 230 user accounts and eight servers; accounted for over $1 million of automation and communication equipment; prepared and proposed budget; conducted weekly training; initiated and developed a maintenance tracking database.
July 1992 – December 2000 – Served as Primary Senior Instructor/Writer with the United States Army on a variety of communications equipment to include secure and non-secure devices; evaluated and updated instructional material Training Support Plans; diagnosed and performed maintenance on communications equipment; responsible for over $1.5 million of section property.
November 1985 – July 1992 – Served as Telecommunications Project Officer with the United States Army; managed operational requirements for three telecommunication teams; tracked and reported status of communications equipment and managed section operations funds in excess of $700k.
Areas of Expertise:
• Supervisory/Leadership Skills • Information Technology and Support
• Maintenance and Logistics • Collective Team Development
Education: Bachelors of Science, Management Studies/ Associate of Arts, General Studies University of Maryland University College. Associate of Applied Science, Micro Computer Support/ University of Alaska Fairbanks.
References: Available upon request. Salary: Negotiable
KENNETH D. ROACH
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