Versatile Professional with Strong Customer Service Experience
Resume:
David Maddock
North Las Vegas, NV *****
*****.*********@*****.***
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Surveillance Operator
Catholic Charities of Southern Nevada - North Las Vegas, NV May 2022 to Present
• Documented and reported suspicious behavior, notifying supervisors with details.
• Maintained meticulous logs of daily activities.
• Inspected cameras, monitors, and other surveillance equipment for operational integrity.
• Approached and solved problems with initiative and sound judgment.
• Reviewed live and archived video surveillance footage for investigative purposes. Surveillance Supervisor
DLC Empire - Dollar Loan Center - Las Vegas, NV
September 2019 to April 2022
• Monitor CCTV's and follow up on requests for information made by customers, and report any and all suspicious criminal activity to Law Enforcement.
• Performed manual labor tasks to detailed instructions from supervisors.
• Delivered fast and friendly service to handle questions and service complaints. Airline crew shuttle driver
Larson's Van Service - Las Vegas, NV
June 2017 to August 2019
• Improved customer relations by offering above-and-beyond support, including answering questions and suggesting local attractions.
• Protected passengers, vehicles, and the general public by carefully following road rules.
• Assisted individuals with limited mobility, providing support with getting onto and off shuttles. Courier Driver
FedEx Express - North Las Vegas, NV
September 2015 to June 2017
• Provided courteous and efficient delivery and pick up of packages.
• Checks shipments for conformance to FedEx features of service.
• Completed transport schedule within established margins to maintain meticulous records.
• Observed traffic laws and safety protocols to maintain driving record. Education
Bachelor of Science in Business Management
Johnson & Wales University - Providence, RI
1994 to 1996
CIS in Computer Information Systems
Delaware Technical School - Dover, DE
1994
Diploma
Smyrna High School Equivalency - Smyrna, DE
June 1991
Skills
• Staff Management
• Positive and Professional
• Work Independently
• Data Entry
• Reading Comprehension
• Account Management
• Technical Support
Awards
FedEx Express - VGTA Employee Recognition
January 2015
EMPLOYEE RECOGNITION FOR THE MONTH FY 2016
Additional Information
SPECIAL SKILLS:
Knowledge of Casino Soft Count procedures. Computer Software, Hardware, and documentation of security processes and guidelines, decision making & problem solving, team working, communication, data analyzing, organizational, planning and research skills, multi-tasking. Most recent assignments, Applied these skills to perform important tasks regarding hotel loss prevention duties.
Actively working as a Surveillance Operator for Catholic Charaties of Southern Nevada- Emergency Men's Shelter (North Las Vegas, NV)
Contact this candidate