Operational Support & Program Coordination Specialist

Katherine (Katie) Gray

Monterey, CA ***** ********@*****.*** 408-***-****

Professional Summary

Conscientious, organized, and hardworking professional with strong administrative, program coordination, and communication skills. Experienced in fast-paced environments including education, corporate operations, and early-stage startups.

Seeking a full-timerole where I can contribute my versatility, attention to detail, and people-first mindset.

Professional Experience

Assistant Program Manager

EDVENTURE MORE (EDMO) – Marina, CA

July 2024 – July 2025

● Supported Program Manager in overseeing an afterschool program serving 150+ students.

● Co-managed 12 instructors, provided classroom coaching, and handled daily staffing needs.

● Developed behavior intervention strategies and held parent meetings to implement support plans.

● Designed and led weekly SEL curriculum and conducted staff onboarding and training.

● Maintained attendance tracking, snack inventory (for Blue Zone Nutrition Program), and daily communications via Slack.

● Collaborated with school administrators in weekly meetings to align on program needs and school initiatives.

● Planned and executed large-scale community events including mid- and end-of-year rallies.

Katherine (Katie) Gray ********@*****.*** 408-***-**** Operations & Executive Assistant

Gentech LLC (Startup) – Remote

March 2023 – March 2024

● Provided executive-level support and assisted multiple departments at an early-stage startup.

● Created SOPs for Slack and HubSpot onboarding aligned with U.S. government standards.

● Supported sales team with pitch prep, documentation, and operational workflow coordination.

● Helped build infrastructure for internal systems and staff communication during the launch phase.

Operations Director / Administrative Assistant

American Energy Partners – Remote / Monterey, CA

June 2022 – December 2022 (Administrative Assistant), January 2023 – April 2023 (Operations Director)

● Supported Director of Operations and led the creation of client-facing lighting portfolios.

● Promoted to Operations Director, overseeing two direct reports and managing project workflows.

● Maintained vendor relationships with 15+ lighting contractors and coordinated material procurement.

● Corresponded with internal PG&E representatives daily and ensured accurate phase progression for energy efficiency projects.

● Onboarded and trained new sales reps, introduced company workflows, and edited sales pitch content.

● Pitched and helped implement a cloud-based document storage system, improving office efficiency.

“Anything that does not add value to the product is waste—and eliminating waste is the key to improving efficiency” 2

Katherine (Katie) Gray ********@*****.*** 408-***-****

● Managed project timelines using Monday.com; created task lists, deliverables, and internal deadlines.

● Handled all in-house IT support and office administrative duties. Front Desk Administrator

Collins Electrical Company, Inc. – Marina, CA

Nov 2021 – Mar 2022

● Managed front desk operations and served as first point of contact for visitors and vendors.

● Handled $200K+ in invoice processing, vendor relations, equipment rentals, and payroll.

● Created SOPs for front office processes and maintained high-quality internal service.

Olympus Market Quality Administrator

Olympus Corporation of the Americas – Santa Clara, CA Mar 2020 – Aug 2020

● Managed data entry in SAP and EtQ Reliance; coordinated with customers and manufacturers daily.

Worker's Compensation & EHS Administrator

Cepheid – Sunnyvale, CA

Feb 2018 – Jul 2019

● Coordinated 30+ worker's comp cases; liaised between employees, adjustors, and healthcare providers.

● Collected, analyzed, and reported injury data and sustainability metrics for department leadership.

● Supported departmental budgeting and website updates; organized international conferences.

“Anything that does not add value to the product is waste—and eliminating waste is the key to improving efficiency” 3

Katherine (Katie) Gray ********@*****.*** 408-***-**** Temp Receptionist

Richmar Associates Inc. – Santa Clara, CA

Mar 2018 – May 2018

● Handled front desk responsibilities including badging, visitor greeting, and phone systems.

Extended Day Teacher

Stratford School – Santa Clara, CA

Feb 2016 – Mar 2018

● Led classrooms for students ages 4–10, trained in safety, behavior, and classroom management.

● Recognized for outstanding service and leadership. Education

Associate of Arts in Communications, with honors

Foothill College – Los Altos Hills, CA

Sep 2014 – May 2016

Skills

Administrative & Operational:

5+ years of experience in an administrative role, event planning, SOP development, budget coordination, onboarding and training, vendor management, desk ergonomics, workers’ compensation processes, team leadership and staff supervision, project management, documentation and compliance, multitasking and adaptability, conflict resolution and problem solving, remote work proficiency, and IT support & troubleshooting. Technical Proficiency:

Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Slides, Calendar), Slack, HubSpot, Zoom, Microsoft Teams, Trello, Monday.com, SAP, and cloud storage systems. Customer & Classroom Management:

Strong background in classroom management, customer relations, parent and stakeholder communication, behavioral support and intervention, implementing social-emotional learning (SEL) strategies, training and onboarding, and relationship building.

“Anything that does not add value to the product is waste—and eliminating waste is the key to improving efficiency” 4

Katherine (Katie) Gray ********@*****.*** 408-***-**** Data Analysis:

Competent in collecting, analyzing, and interpreting data to support decision-making and reporting, including attendance tracking, snack inventory, injury data, and budget tracking.

Languages:

Bilingual in English (fluent) and Spanish (intermediate). Certifications & Licenses

● Valid Driver’s License

Professional Affiliations

● Active Volunteer 7+ years https://intlweloveu.org/ https://intlweloveu.org/major-awards/

Additional Notes

● Not willing to relocate. Authorized to work in the U.S. for any employer.

“Anything that does not add value to the product is waste—and eliminating waste is the key to improving efficiency” 5

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