Administrative Professional with Leadership Experience

Evelyn Manago

New Castle, DE ***** • 267-***-**** • ************@*****.***

Summary

Administrative Professional with strong organizational and customer service skills. Effective in providing quality support to upper-level management. Demonstrated ability to remain calm in a fast-paced environment. Enthusiastic and positive attitude. Works well unsupervised or as a team member.

Skills

• Training Procedures & Techniques • Problem Solving • Communication

• Consultation Skills • Human Resources Benefits • Outreach

• Real Estate & Tenant Issue Resolution • Conference Speaker • Presentations

Technical Skills: Typing 30 WPM, Microsoft Office Suite (Word, Excel, PowerPoint)

Professional Experience

DELIVERANCE INSTITUTE, Philadelphia, PA 03/2010 – Present

Assistant Director Home Care Department

• Trained all new employees.

• Supervised staff of 25 home care professionals.

• Served as Community Outreach Representative.

• Acted as Facilitator for Department Meetings.

FEDERAL GOVERNMENT, Philadelphia, PA 05/2019 – 05/2021

Field Representative/Census Bureau

• Managing a 50 to 75 caseload of clients.

• Locating and interviewing clients.

• Investigating and validating information.

FEDERAL GOVERNMENT, Philadelphia, PA 02/2015 - 02/2016

Human Resource Analyst

• Assisted in on-boarding process.

• Created yearly database documenting new staff training.

• Updated the Government Insurance Regulations Database.

• Participated in government recruitment job fairs.

• Scheduled conference rooms for meetings.

PHILADELPHIA SCHOOL BOARD, Philadelphia, PA 05/2007 - 05/2008

Field Representative (Truant Officer)

• Handled regional territory in a timely manner.

• Conducted community outreach to prevent absences.

• Served as liaison between school administration and the court system.

ZION GARDEN APARTMENT, Philadelphia, PA 05/2006 -10//2007

Apartment Leasing Consultant

• Processed rental recertification( HUD.)

• Processed rental applications.

• Gave tours of Model Apartments.

• Assisted with rental move-in and exits and collected rents.

• Made weekly bank deposits.

• Completed telephone and on site guest cards.

• Collected all monies due from residents upon vacating the property.

• Surveyed apartment grounds.

• Utilized company real estate tracking and other software.

CITY OF PHILADELPHIA, Philadelphia, PA 06/1999 - 2005

Human Resources Department, Benefits Assistant

• Acted as liaison between employees, service providers and handled problem resolutions.

• Researched, developed and implemented an internal benefit administration procedures manual.

• Validated and processed monthly accrual, including all benefits plan deductions, claims, and administrative costs.

• Maintained an exceptional level of absolute confidentiality.

• Assisted employees, human resource personnel, and the public on benefit related questions and claims. Utilized conflict resolution and negotiating skills to resolve issues from irate customers.

REVENUE DEPARTMENT, Philadelphia, PA 09/1999 - 05/2003

Executive Secretary, reporting to Deputy Commissioners and Regular Deputies

• Implemented City of Philadelphia 1st Computer User Club.

• Supervised/Trained word processing and front desk procedures.

• Handled travel arrangements, timesheets, purchasing, conference room assignment.

• Assisted Revenue Commissioner, Managers, Deputy Commissioners on special projects.

• Performed Annual Reconciliations of Business Privilege and Net Profits Tax forms.

Certificates/Licenses

• Fair Housing/People with Disabilities Acts Certificate

• Mental Health for Community Behavior Certificate

• Introduction to Networking Certificate

• Customer Service Training Program Certificate

• Toastmasters Award

• Licensed Chaplain 35th Police District License

Contact this candidate