Assistant Store Manager - Retail & Food Service Leader
Resume:
Leah Alexis
Las Vegas, NV *****
*************@*****.***
Professional Summary
Dedicated Assistant Store Manager with 3+ years of experience in retail and food service leadership. Skilled in daily operations management, opening and closing procedures, staff training, and customer service excellence. Proven success in improving inventory accuracy, reducing shrink, and fostering a customer-focused environment in high-volume locations. Bilingual in English and Spanish.
Work Experience
Assistant Store Manager
EZCORP
July 2023 to Present
• Fostered a collaborative team environment by guiding and motivating team members to achieve common goals.
• Delivered exceptional customer service by addressing inquiries and resolving issues effectively and efficiently.
• Streamlined inventory management processes to enhance accuracy and reduce stock discrepancies.
• Implemented sales training programs to equip team members with the skills necessary for driving revenue growth.
• Produced detailed financial reports to inform management decision-making and ensure fiscal responsibility.
Assistant Store Manager
EZCORP-Las Vegas, NV
July 2023 to Present
• • Manage daily store operations including opening and closing procedures, cash deposits, and safe counts.
• • Supervise and coach a team of 8+ employees, improving performance and reducing onboarding time by 30%.
• • Conduct daily cash handling, drawer audits, and reconciliations with 100% accuracy.
• • Implement stronger inventory control systems, reducing discrepancies by 20%.
• • Create and review sales and financial reports for district leadership to support decision- making.
• • Deliver excellent customer service by resolving escalated issues, ensuring positive client experiences.
• • Recognized for fostering a motivated, customer-first team culture. Cashier/Customer Service
Rubio's Coastal Grill
January 2022 to Present
• Opened and closed restaurant
• Answered guests' questions
• Worked the cash register
• Stocked shelves
• Cash handling.
• Basic math skills.
• Strong product knowledge and understanding of customer base.
• Verbal communication skills.
• Issuing refunds & exchanges.
• Greeting customers.
Cashier / Customer Service
Rubio’s Coastal Grill-Las Vegas, NV
January 2022 to December 2023
• • Opened and closed the restaurant, performing cash counts, safe drops, and daily reports.
• • Delivered high-quality customer service by assisting guests, processing refunds, and resolving complaints.
• • Trained new employees on register operations, food safety, and service standards.
• • Maintained inventory accuracy by overseeing deliveries, stock rotation, and labeling. Team Member
Round Table Pizza
August 2022 to July 2023
• Processed customer orders efficiently while ensuring accuracy and attention to detail.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Prepared food items in accordance with established recipes and quality standards.
• Maintained cleanliness standards by regularly sanitizing workstations and adhering to safety protocols.
• Operated the cash register with precision, managing transactions and balancing the cash drawer effectively.
Team Member
Round Table Pizza-Las Vegas, NV
August 2022 to July 2023
• • Supported opening and closing operations including prep, cleaning, and register balancing.
• • Processed 50+ customer orders daily with speed and accuracy.
• • Maintained compliance with food safety and sanitation standards, passing all inspections. Taco Bell Team Member
Taco Bell
June 2021 to September 2021
• Greet customers inside the restaurant and Drive Thru in a friendly manner.
• Take and ring orders, and handle payments.
• Prepare and properly hold food for service.
• Assemble food items and make drinks quickly and efficiently.
• Ensure orders served to guests are correct.
• Maintain a clean and safe work environment, in both lobby, kitchen, and outdoor areas.
• Follow all policies and procedures regarding food safety, job duties and code of conduct.
• Punctual and flexible in maintaining hours of employment.
• Maintain a clean and tidy appearance and work habits. Team Member
Taco Bell-Las Vegas, NV
June 2021 to September 2021
• • Provided fast, friendly service for both drive-thru and counter customers.
• • Assisted with closing duties, including restocking, cleaning, and preparing deposits.
• • Supported team during peak rushes while maintaining food quality standards. Store Associate
Marshalls
November 2020 to May 2021
• Marshalls sales associate jobs involve various customer service and merchandising duties.
• Arranged items on store racks and shelves, ensuring accurate pricing, helping shoppers locate merchandise, clean the store, and handle customer inquiries regarding Marshalls goods and services.
• Engaging personalities and neatly groomed appearance.
• The abilities to stand for extended periods of time, lift up to 50 pounds, and commit to flexible work schedules
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Greet customers entering establishments.
• Answer customers' questions, and provide information on procedures or policies.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
• Stock shelves, and mark prices on shelves and items.
• Used POS system to scan customer purchases, calculate prices, and process transactions.
• Unboxed and restocked merchandise into attractive displays.
• Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences.
Store Associate
Marshalls-Las Vegas, NV
November 2020 to May 2021
• • Assisted with opening and closing store procedures, including register preparation and floor readiness.
• • Processed customer transactions, returns, and exchanges with accuracy.
• • Supported loss prevention efforts while ensuring a positive shopping experience. Assistant Manager
Education
High school diploma
Coronado High School-Las Vegas, NV
January 2023 to December 2023
General Studies (High School Education)
Coronado High School
January 2019 to December 2023
High school diploma or GED
Languages
• English
• Bilingual
• Spanish
• Translation
Certifications and Licenses
ServSafe
Driver's License
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