Experienced Remote Customer Service Professional
Resume:
Alex Rueda
*************@*****.***
RELEVANT EXPERIENCE
Sourcewise- Santa Clara, CA- Nutrition Coordinator May 2024-Current
● Conducting Home Visits with clients for 6-month assessments to quantify eligibility for the Meals on Wheels program as per state and county standard.
● Enroll clients onto the program, completing intake forms and including information regarding ADLs, physical and cognitive disabilities.
● Competency in regards to filing, including accurate medical information, addresses, dob’s and other sensitive information
● Having information about local services and alternative food resources.
● Communicating with the delivery company in order to update clients on food deliveries.
● Updating delivery schedules into client accounts in order to organize and assist team members with tracking.
Viking- Working Remotely- Customer Service Representative August 2022-February 2023
● Assisting clients with cruise information and information about the destination they were booking.
● Correcting account information for clients and also on the information for each trip.
● Walking clients through different countries’s VISA information.
● Answering calls and following through with cases with clients via email.
● Taking 30 calls per day
The Real Real- Working Remotely — Sr. Consignor Relations Representative July 2017 - May 2021
● Supervisor of Consignor Relations team of 10+ representatives.
● Monitoring agent’s calls and providing feedback and coaching when necessary.
● Moderating posts on social media (Instagram comments and messages).
● Resourcefully problem-solving Consignor concerns with negotiating skills.
● Creating processes for the Salesforce team and monitoring agent’s progress with assigned tasks.
● Work collaboratively in a team environment across all departments in the company including in-store support.
● Collaborated with managers and executives to establish processes for the Consignor
● Relations department.
● Taking up to 70 calls per day
● Solving 80-90 tickets in Zendesk per day (calls + emails). FarmGirl Flowers- San Francisco, CA- Floral Arranger October 2016- May 2017
● Arranging floral design to customer’s preferences.
● Warehouse experience including stocking and passing off items from the product truck onto the floor.
Urban Outfitters, San Francisco, CA — Beauty Specialist/Customer Service Rep. November 2014 – January 2016
● Fulfilling online orders from Urban Outfitters.com and packing it to the company’s standards. Including packing hazardous materials and shipping via USPS, UPS, FEDEX.
● Organizing shipments and fulfilling onto floor plans for the season.
● Picking items from store departments for online orders and cataloging the items chosen via the Store’s input system.
● Assisting Team Lead with unpacking truck shipments every morning for various departments across the store.
● Answering phone calls from customers regarding general info and products in the store and ringing up customers on POS systems.
● Cycling out merchandise from processing shipment, back stocking, and markdowns in the women’s department.
● Stockroom and stocking experience.
Sephora, San Francisco, CA- Customer Service Representative at Call Center 2013-2014
● Assisting customers with online orders, managing shipments, and organizing information within their accounts.
● Working with the fulfillment team in order to remove items, change addresses, and cancel orders.
● Fulfilling orders over the phone and via email.
● Correcting order issues and account issues with the company POS system.
● Taking 40 calls per day
Macy’s, Orlando, FL - Women’s Merchandiser
2011 -2012
● Effectively moderating floor plan to store according to need.
● Process merchandise to floor-ready standards and assist the Merchandise Team Lead with the placement of merchandise on the sales floor.
● Unpacking merchandise from the delivery trucks every morning and keeping records of merchandise unpacked via the store’s POS systems.
● Stockroom experience with fixtures and stocking extra items in accurate places. Doorstep Delivery, Orlando, FL- Customer Service Representative at Call Center 2011-2012
● Assisting customers with online orders.
● Passing off orders to delivery partners (drivers).
● Assisting Drivers with directions to delivery locations including restaurants and client homes.
● Assisting customers over the phone and via email with order issues, cancellations and any account issues.
● Taking 20-30 calls per day
Walgreens, Orlando, FL - Beauty Advisor/Customer Service Rep. 2008-2011
● Unpacked truck of merchandise every morning to place onto the floor.
● Maintained records of items on the floor for further replenishment
● Assisting the customers on the floor according to their needs.
● Stock room experience with stocking extra items into accurate places. EDUCATION
Winter Park High School, Winter Park, Fl —High School Diploma August 2004 - May 2008 Valencia College- Orlando Fl- A.A. Fine Arts August 2009- 2011 REFERENCES
Lindsay Miranda- Supervisor at Sourcewise, Meals on Wheels-408-***-**** Lizeth Rasa- Supervisor at The Real Real 818-***-**** Teresa Boss- Supervisor at The Real Real-415-***-**** SKILLS
15 years of customer service.
2 years of Leadership experience.
10 years of luxury brand experience.
Proficient in multiple software systems such as Kronos and Microsoft Office applications. Excellent writing skills and 70 WPM typing proficiency. LANGUAGES
English
Intermediate Spanish
Beginner Russian
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