Senior Claims Processor with Team Leadership Experience
Resume:
Steve Dixon
Houston TX ****8
**********@*****.***
Objective
Seeking a new opportunity that will allow me to utilize my job skills and experience and training as well as bring more to the company. I am very responsible, dedicated, and reliable. Always ready to take on a new challenge.
Highlights of Qualifications:
Exceptional communicate orally and in writing.
All Microsoft applications
Filing Faxing Copying
Incoming mail and Outgoing mail
Computer and general office equipment.
Resolve conflicting statements.
Experience
Senior Claim Processor/Team Lead REO Management
2013-2024
Managed and trained a team of six people along with managing assigned claims.
Travel 75%
Reviewed appraisals for damages and determine if expenses are claimable per HUD regulations.
Reviewed invoices and photos to ensure they are for the damaged property address Entered Disposition data into Hermit database from Claim Manifest
Entered claim expenses to be recovered from HUD.
Completed checklist to verify that all entered data is correct.
explaining program benefits and requirements when filling a claim
Interview client to ensure all details are correct.
Home visit to ensure the damaged property, was correct.
Determining need for services
Mail Clerk, Manhattan Insurance
2004-2014
Managed all incoming and outgoing mail and packages.
Documenting Information
Sorted, collated, and delivered mail and packages to executives.
Provided customer service while assisting employees and customers.
Assisted with setting up the meeting rooms for
presentations.
Maintained and kept the mailroom supplies organized.
Meeting project deadlines in a timely manner
verifying data
Funeral Assistant Director –Carl Barnes Funeral Home 1997-2004
Travel 80% to assist with final funeral arrangements.
Provided exceptional customer service and empathy to grieving families.
Ability to set priorities, establish timeframes, and meet deadlines.
Maintain effective relationships with individuals during grieving times.
Use of Microsoft, and general office equipment.
Effectively communicate orally and in writing
Set priorities, establish timeframes, and meet deadlines for grieving families.
Knowledge of resources that serve individuals of all ages.
Giving full details to ensure different families have a clear understanding on the funeral arrangements.
Ensuring the families had a full-service plan.
Referring families to different agency for financial assistance
Assuring authorizations and payment are enter before a certain deadline.
Checking different systems to ensure that claim. Education
Commonwealth Institution of Funeral Services
2012-2014
Booker T Washington High School 1990-1994
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