Reliable Front Desk & Customer Service Professional

DeAsha Jones

Birmingham, AL *****

205-***-**** - ******.**********@*****.***

Professional Summary

Reliable, dependent, knowledgeable, and adaptable to any work environment in the workplace. Offering experience in planning activities t o help build team camaraderie.

Skills

• Organization and Time

Management

• Flexible and Adaptable

• Good Telephone Etiquette

• Dependable and Responsible

• Teambuilding

Work History

08/2005 to 07/2011 Chick fil-A- Cashier Birmingham, AL

• Performed basic customer services duties, by providing support and guidance to all customers.

• Operating cash registers in a timely and proficient manner in conflict resolution.

• Handled daily conflict to minimize customer dissatisfaction.

• Dispensed food and beverage orders to customers.

• Maintained team discipline through positive reinforcement from the restaurant manager.

• Modeled positive behavior and collaborated well with the employee team. 05/2016 to 08/2017

• Cashier- Birmingham, AL

• Milo's Hamburgers

08/2017 to 06/2020Front Desk Receptionist

Marriott SpringHill Suites - Birmingham, AL

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

• Scheduled, coordinated and confirmed appointments and meetings.

• Resolved customer issues quickly and notified supervisor immediately when problems escalated.

• Answered multi-line phone system and transferred callers to appropriate department or staff member.

• Collected room deposits, fees, and payments.

• Completed data entry and filing to keep records updated for easy retrieval.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

• Trained new team members on company procedures, customer service and issue resolution.

• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Answered questions and addressed, resolved, or escalated issues t o management personnel to satisfy customers.

2021-2024

Child Care Resource Room Focus Ministry

• Provided compassionate and loving care to young children.

• Created religious activities that promote their physical, spiritual, and social needs of the children.

Assist with weekly routines, such as administering snacks, lunches, naptime, and diaper training.

• Monitor children's behavior, and intervene in conflicts Education

05/2011

Associate of Arts: Culinary Arts

T.A. Lawson State Community College - Birmingham, AL

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