Operations and Administrative Support Professional
Resume:
Cienicea Larkin-Wright
Phoenix, AZ *****
********@*****.***
Professional Summary
Results-driven professional with 12+ years of experience in administrative support, office operations, and customer service. Highly skilled in scheduling, document management, data entry, communication, and problem-solving. Proven ability to streamline processes, support teams efficiently, and deliver solutions that enhance organizational performance. Adaptable, detail-oriented, and committed to exceeding goals in fast-paced environments.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Rideshare Driver
Lyft-Phoenix, AZ
May 2021 to Present
• Maintained a 5-star passenger rating by delivering excellent customer service and ensuring safe transport.
• Resolved passenger concerns quickly and professionally, demonstrating problem-solving and communication skills.
• Utilized GPS navigation and mobile applications to manage routes efficiently and adapt to changing schedules.
• Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
Customer Service Representative
24-7 Intouch-Mesa, AZ
January 2020 to May 2021
* Handled 25+ customer inquiries daily regarding subscription services, billing, and account features.
* Resolved 90% of issues on first contact and consistently maintained a 98% accuracy rate in processing customer requests.
* Generated weekly reports for management, highlighting performance metrics and customer satisfaction data.
* Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Assistant
Commercial Refrigeration-Portland, OR
September 2016 to January 2020
* Managed the full order cycle, from customer inquiries and estimates to scheduling and delivery, ensuring projects were completed on time and within budget.
* Processed purchase orders, coordinated with vendors, and maintained accurate records to ensure material availability and cost efficiency.
* Partnered with sales, production, and service teams to set timelines, allocate resources, and deliver consistent customer experiences.
* Implemented a new filing and order-tracking system, reducing retrieval time by 20% and improving communication across departments.
* Maintained a 99% accuracy rate in documentation while supporting project managers and installers with scheduling and logistics.
Operations Coordinator
Entertainment Benefits Group-Las Vegas, NV
September 2013 to February 2016
* Oversaw ticket sales, cancellations, and refunds for large-scale entertainment events.
* Partnered with marketing teams to increase ticket revenue by 25% through promotional campaigns.
* Coordinated with vendors, internal departments, and clients to ensure accurate processing of orders and smooth event execution.
* Awarded Employee of the Month twice for outstanding service and reliability. Direct Sales Representative
Nevada State Bank-Reno, NV
February 2011 to January 2013
• Built and maintained strong relationships with small business owners and individual clients by providing tailored banking solutions.
• Identified new business opportunities through cold calling, networking, marketing initiatives, and prospect database leads.
• Exceeded monthly cross-selling goals by 25%, driving measurable revenue growth.
• Prepared sales reports, tracked client interactions, coordinated follow-ups, and collaborated with marketing to strengthen customer retention and brand alignment. Teller
Nevada State Bank-Reno, NV
March 2010 to February 2011
• Performed daily cash management activities such as deposits, withdrawals, and fund transfers for individual and business customers.
• Drove a 20% increase in account sign-ups by proactively engaging customers and promoting new products.
• Reconciled discrepancies promptly, maintaining precise financial records and supporting overall branch operations.
• Collaborated with team members to achieve branch goals, fostering effective communication and shared responsibility.
Education
Exercise Science (Associate's degree)
Arkansas State University-Jonesboro
Exercise Science (Associate's degree)
Scottsdale Community College
Skills
Sales administration Interpersonal skills Teamwork & collaboration Email
& calendar management QuickBooks Data entry & database management Computer operation Teamwork Attention to detail Communication (written
& verbal) Time management Customer service Written communication Cross-functional collaboration Customer support / client communication Logistics Financial operations CRM software Dispatch Negotiation & conflict resolution Operations management Microsoft Office Suite (Word, Excel, PowerPoint) Administrative experience
Languages
• English
Certifications and Licenses
CPR Certification
Present
Food Handler Certification
Present
First Aid Certification
Present
Driver's License
Present
Foundations of Project Management
Present
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