Operations Leader - High-Volume Dispatch & Revenue Growth

Mina Rezk Kamel

Cairo, Egypt +20-106-***-**** **********@*****.*** linkedin.com/in/mina-kamel-02611b14b Professional Summary

Dynamic Operations, Sales, and Customer Service Specialist with over nine years of international experience supporting the US, Canadian, European, and Gulf markets. Proven track record in scaling home services revenue, optimizing dispatch workflows, and leading high performing teams. Expert in CRM management and data-driven performance tracking to maximize customer satisfaction and operational efficiency.

Core Skills

• Leadership: Team Leadership & Coaching, KPI Tracking & Reporting, Onboarding.

• Operations: Dispatch & Scheduling, Workflow Optimization, Vendor & Technician Coordination.Dispatch & Scheduling.

• Sales: Revenue Growth, Inbound & Outbound Sales, Retention, Upselling.

• Technical: CRM Management, Data Entry, Documentation, Pivot Tables. Professional Experience

Dispatcher & Customer Service Representative Toronto, Canada (Remote) Jan 2025 - August 2025

• Operations Management: Orchestrated daily dispatching for diverse home service sectors including

(HVAC, plumbing, electrical, locksmith, and garage door services)

• Workflow Optimization: Managed high-volume inbound and outbound communications, strategically routing technicians based on location and job priority.

• Data Integrity: Maintained precise CRM records and service logs to ensure 100% operational accuracy and customer satisfaction

Dispatcher & Inside Sales Team Leader 24/7 Services Texas, USA (Remote) April 2018 - Jan 2025

• Team Supervision: Led and supervised a team of dispatchers and inside sales agents supporting U.S. home service customers. (locksmith, towing, garage door repair, carpet cleaning, electrical, HVAC & Plumbing).

• Revenue Growth: Spearheaded performance optimization initiatives that increased monthly revenue from $500K to $800K.

• Follow up & inside sales: Oversaw inbound lead conversion, outbound follow-ups, real-time dispatching, and job completion tracking.

• Analytics & Reporting: Developed KPI dashboards and advanced Excel pivot tables to monitor conversion rates and team productivity.

• Training: Delivered ongoing sales coaching and onboarding to improve communication standards and operational efficiency

Sales Team Leader HolidayME Travel Agency - Dubai, UAE May 2017 - April 2018

• Team Supervision: Led a sales team dedicated to the Gulf market, specializing in travel packages, flights, and accommodations.

• Sales Optimization: Increased performance through the implementation of structured sales scripts and comprehensive product knowledge training.

Call Center & Sales Agent Teleperformance - USA & Canada Accounts June 2015 - May 2017

• Account Support: Spearheaded customer support and sales for Expedia and Huawei accounts via phone, chat, and social media

• Service Excellence: Surpassed quality and sales targets while handling complex booking modifications, refunds, and technical inquiries

Education

Bachelor’s Degree – Faculty of Tourism & Hotels (Guidance Department). Minya University, Egypt 2013 Grade: Good.

Languages

• Arabic – Native.

• English – C1 (Fluent).

• German – B1 (Intermediate).

Technical Skills

• CRM & Field Service Software: Service Titan, Jobber, Salesforce, Zoho, Zendesk, Freshdesk, GoHighLevel

• Software: Microsoft Office (Expert Excel), Google Workspace, Windows, MacOS

• Operational Administration: Reporting, Data Entry, and Documentation.

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