Detail-Oriented Data Entry Specialist with HIPAA Compliance

ALEXANDRA RODRIGUEZ ACEVEDO

Data Entry Clerk

*****.*****@*****.*** Fort Riley, 23606, VA 757-***-**** https://bold.pro/my/alexandra-grodriguezacevedo-250*********/301r Summary

Detail-oriented Data Entry Clerk with experience in healthcare and social media management. Over 5 years of expertise in verifying patient and insurance information while ensuring HIPAA compliance. Demonstrated success in streamlining data entry processes to enhance operational efficiency, and efficiently recorded member interactions to provide accurate reporting. Proven ability to collaborate cross-functionally and provide exceptional support to clients. Ready to leverage unique skills to contribute to a dynamic team. Work Experience

Social Media Evaluator, Appen, Remote, United States 10/2016 – Present

Spearheaded collaboration with marketing teams to design and implement integrated campaigns across traditional and digital channels. Developed and executed social media strategies to enhance brand visibility and engagement.

Engineered and produced compelling visual assets to complement written content. Leveraged data-driven insights to refine content strategy for improved audience engagement and conversion rates.

Facilitated product and service awareness through live webinars and interactive social media Q&A events.

Healthcare Advisor / Data Entry Specialist, Concentrix, Newark 08/2024 – 12/2025

Facilitated healthcare benefits eligibility claims and provider information inquiries to ensure members received comprehensive support.

Ensured accuracy and compliance by verifying and maintaining patient and insurance data in accordance with HIPAA regulations.

Recorded member interactions and case notes with precision in healthcare systems. Addressed inquiries efficiently, adhering to productivity, quality, and attendance standards. Championed collaboration with internal teams to expedite resolution of member concerns. Guided clients in evaluating healthcare options to enhance informed decision-making. Formulated training materials and mentored junior advisors in understanding healthcare policies, procedures, and compliance.

Cultivated cross-functional collaboration to implement strategic initiatives and enhance operational efficiency.

Fitness Instructor / Media Moderator, Joint Base Langley-Eustis Force Support, Fort Eustis 03/2018 – 10/2023

Orchestrated the development and management of a content calendar for email campaigns, social media posts, marketing initiatives, and website updates. Enhanced the company's social media presence by implementing consistent posting strategies and actively engaging with the audience. Executed daily social media updates to boost online visibility and brand recognition. Oversaw online conversations and addressed customer inquiries and comments with prompt responses.

Developed and facilitated army fitness classes, emphasizing safe exercise techniques and enhancing athletic performance.

Cultivated customer loyalty and retention by implementing proactive communication strategies, providing attentive service, and resolving issues effectively across digital channels.

Social Media Coordinator, Arts and Culture Department, P.R., Hormigueros 11/2014 – 01/2017

Spearheaded development and management of online marketing campaigns for ballet music and arts programs.

Implemented targeted social media strategies to elevate client online presence. Crafted and executed on-brand social media content strategies across multiple platforms. Augmented audience engagement through the strategic production of compelling, platform- optimized content.

Nurtured client relationships to enhance brand identity through positive feedback and interactions.

Customer Service Chat Representative, Dr. Norman Gonz llez Wellness Center, Hormigueros 03/2010 – 01/2014

Facilitated healthcare benefits eligibility claims and provider information inquiries, ensuring members received comprehensive support.

Ensured accuracy and compliance by verifying and maintaining patient and insurance data in accordance with HIPAA regulations.

Recorded member interactions and case notes with precision in healthcare systems. Addressed inquiries with efficiency, ensuring adherence to productivity, quality, and attendance standards.

Facilitated collaboration with internal teams to expedite resolution of member concerns. Guided clients in evaluating healthcare options to enhance informed decision-making. Designed training materials and mentored junior advisors in understanding healthcare policies, procedures, and compliance.

Fostered cross-functional collaboration to implement strategic initiatives and enhance operational efficiency.

Education

Certification, Group Fitness Instructor Certification, National Exercise & Sports Trainers Association, ISAA Online Academy, United States

01/2019 – 03/2019

Certification, Certified Personal Trainer: Corrective Exercise Specialist Certification, Exercise Therapy, International Sport Science Association, ISAA Online Academy, United States 01/2021 – 08/2021

Technical Certificate, Pharmacy Technician, Martinsburg College, Martinsburg 01/2016 – 08/2016

Associate, Athletic Therapy, University of Puerto Rico, Ponce, Puerto Rico, United States 01/2011 – 05/2013

Certificate, Data Science and Analytics, Life-global.org, Online, USA 02/2026 – Present

Skills

Languages

Spanish Native or Bilingual English Full Professional Certificates

Certified Personal Trainer: Corrective Exercise Specialist Certification, Exercise Therapy Certification, International Sport Science Association 01/2021

Group Fitness Instructor Certification, National Exercise & Sports Trainers Association 01/2019

Pharmacy Technician Technical Certificate, Martinsburg College 01/2016

Athletic Therapy, University of Puerto Rico

01/2011

CPR and AED Certified

Data Entry EMR Management CRM Management HIPAA Regulations Social Media Strategy Content Strategy Visual Asset Design Email Campaigns Website Updates Customer Support Conflict Resolution Communication Problem-Solving Team Collaboration Adaptability Efficiency Empathy Reliability Proactive Approach Phone Communication Professionalism Technical Support Cross-functional Collaboration Customer Loyalty Positive Feedback Work under pressure Fast learner

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