Multilingual Administrator & Customer Relations Specialist
Resume:
***********@*****.***
Newport Beach, CA 92614
Skills
Bilingual: Fluent in Farsi
Client Communication Skills
Strong Customer Service & Community Engagement
Microsoft Office Suite
Office Administration & Project Coordination
Customer Relationship Management
Data Entry & Records Management
Effective Verbal and Written Communication
Cash Handling & Financial Transactions
Vendor & Inventory Management
Education
2000-2004
Bachelor:
English Translation
Azad University
Tehran, Iran
Certifications
Certificate of Sustainable Interior Design
Certificate of Banking via American Bankers Association
Certificate of Credit Fundamentals via Corporate Finance Institute (CFI)
Certificate of Fraud Prevention in banking via edX
Certificate of Risk Management in Banking via Alison
Hila Khodafar
Experience
Ansari Consulting - Office Manager Assistant
San Diego, CA
04/2024 – Current
Support daily operations by managing schedules, coordinating meetings, and preparing project materials.
Communicate with vendors to maintain inventory and ensure timely delivery of supplies.
Draft and process contracts, proposals, and payment schedules.
Oversee office staff, providing training and guidance to ensure operational efficiency.
Maintain organized filing systems and manage incoming calls and client inquiries.
County of Orange – Registrar of Voters - Phone Bank Representative
Santa Ana, CA
07/2021 - 04/2024
Handled high-volume inbound calls to provide voter information, resolve issues, and ensure accurate records.
Assisted voters with election procedures, ballot tracking, and polling location details.
Maintained strict confidentiality of voter data and adhered to election policies.
Prioritized tasks to meet deadlines in a fast-paced, time-sensitive environment.
Bank of America – Relationship Banker
San Diego, CA
11/2017 - 02/2020
Managed client accounts and provided tailored financial advice.
Promoted banking products aligned with customer needs and financial goals.
Coached tellers to enhance referral processes and improve customer engagement.
Processed teller transactions, balanced cash drawers, and ensured compliance with banking regulations.
ANS Construction – Office Manager Assistant
San Diego, CA
04/2012 - 07/2017
Coordinated office activities, including scheduling, documentation, and client communication.
Prepared contracts, proposals, and payment schedules for projects.
Managed vendor relations, ordered materials, and maintained inventory.
Answered calls, scheduled appointments, and processed payments.
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