Administrative Support Specialist with 6+ Years Experience

BARBARA LEZIRIANYA UGOCHUKWU

Executive Office Administrator Senior Administrative Professional Coordinator

Edmonton, AB 825-***-**** *************@*****.*** www.linkedin.com/in/barbara-ugochukwu-6545a690

PROFESSIONAL SUMMARY

Results-driven Executive Administrator with 6+ years of experience supporting senior leadership in high-volume, fast-paced environments, including executive-level academic offices. Proven expertise in complex calendar management, stakeholder coordination, high-level communications, and operational support. Recognized for improving efficiency, managing competing priorities, and maintaining strict confidentiality while supporting strategic initiatives aligned with institutional priorities.

CORE COMPETENCIES

Executive Support • Complex Calendar Management • Strategic Coordination • Stakeholder Engagement • High-Level Correspondence • Meeting & Event Coordination • Confidential Information Handling • Document & Records Management • Reporting & Briefing Preparation • Data Tracking & Analysis • Microsoft Office (Excel, Word, Outlook, PowerPoint) • Google Workspace • CRM/Database Management • Zoom • Teams • Travel & Expense Coordination • Procurement Support • EDI Awareness

PROFESSIONAL EXPERIENCE

Administrative Support

Kids First Pediatrics – Edmonton, AB Dec 2025 – Present

Manage provider calendars and high-volume scheduling, ensuring efficient clinic operations and service delivery

Perform patient intake and documentation with high accuracy and confidentiality compliance

Coordinate complex scheduling changes, including urgent and same-day requests, maintaining continuity of care

Support referrals, follow-ups, and workflow tracking, ensuring timely completion of clinical and administrative tasks

Train new staff on systems and processes, improving team efficiency and consistency

Collaborate with physicians and multidisciplinary teams to resolve scheduling conflicts and operational challenges

Generate reports and track data using Excel and administrative systems

Maintain accurate records and support administrative processes aligned with structured database and enterprise system environments

Executive Office Administrator (Provost-Level Support)

Federal University of Technology Jul 2019 – Dec 2025

Provided direct executive support within the Provost’s office, managing complex calendars, prioritizing leadership engagements, and resolving scheduling conflicts

Coordinated high-level meetings and committees involving faculty leadership and external stakeholders, ensuring alignment with institutional priorities

Prepared and edited 70+ monthly reports, briefing materials, and sensitive correspondence, ensuring accuracy and professionalism

Managed high-volume communications (40+ daily inquiries), exercising sound judgment, discretion, and confidentiality

Tracked strategic deliverables and follow-ups, improving task completion rates by 30%

Maintained and optimized filing and records management systems, reducing document retrieval time by 45%

Supported financial administration, including expense tracking, procurement documentation, and invoicing (e.g., PeopleSoft/ARIBA-equivalent systems)

Acted as a key liaison between leadership, staff, and external partners, ensuring effective communication across diverse stakeholders

EDUCATION & CERTIFICATIONS

Master of Arts (M.A.), English Language Project Management Certification (PMP) Certification in Communication Skills (2026)

ADDITIONAL STRENGTHS

Strong ability to manage sensitive and confidential information • Experience in complex, high-profile administrative environments • Knowledge of equity, diversity, and inclusion (EDI) principles • Excellent organizational, interpersonal, and communication skills • Proven ability to anticipate needs and support executive decision-making

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