Administrative Support Specialist with 6+ Years Experience

BARBARA LEZIRIANYA UGOCHUKWU

Medical Office Assistant Office Administrator Administrative Support

Edmonton, AB 825-***-**** *************@*****.*** www.linkedin.com/in/barbara-ugochukwu-6545a690

PROFESSIONAL SUMMARY

Detail-oriented Medical Office Assistant and Administrative Professional with 6+ years of experience in high-volume healthcare and office environments. Proven expertise in patient intake, scheduling coordination, EMR systems (Accuro), and administrative operations. Recognized for improving efficiency, managing competing priorities, and delivering patient-centered service while maintaining confidentiality and compliance with healthcare standards.

CORE SKILLS & COMPETENCIES

Patient Intake & Registration EMR Systems (Accuro, Netcare, Med Access) Appointment Scheduling & Calendar Management

Referral Coordination & Follow-Up Medical Documentation & Records Accuracy Payroll Support & Record-Keeping

Data Entry & Database Management Microsoft Office (Excel, Word, Outlook, PowerPoint) Google Workspace

High-Volume Call Handling Confidentiality & Privacy Compliance Problem Solving & Conflict Resolution

PROFESSIONAL EXPERIENCE

Medical Office Assistant / Administrative Support

Kids First Pediatrics — Edmonton, AB Dec 2025 – Present

•Coordinate daily patient scheduling and provider calendars in a high-volume pediatric clinic, ensuring efficient appointment allocation and clinic flow.

•Perform patient intake and registration, verifying demographics and updating EMR (Accuro) with a high level of accuracy and confidentiality.

•Manage complex scheduling adjustments including same-day bookings, cancellations, and urgent patient needs while maintaining service continuity.

•Support referrals, follow-ups, and task management workflows to ensure continuity of care and timely completion of clinical actions.

•Train and support new staff on EMR systems, scheduling workflows, and clinic procedures, improving team efficiency and consistency.

•Utilize Microsoft Excel, Outlook, and Word to track schedules, generate reports, and support administrative decision-making.

•Collaborate with physicians, nurses, and multidisciplinary teams to resolve scheduling conflicts and maintain smooth clinic operations.

•Provide high-quality frontline customer service managing phone and in-person inquiries, addressing patient concerns professionally.

Office Administrator

Federal University of Technology Jul 2019 – Dec 2025

•Managed daily administrative operations supporting 20+ staff in a fast-paced environment with shifting priorities and deadlines.

•Coordinated complex calendars, scheduled meetings, prepared agendas, recorded minutes, and tracked follow-ups, improving task completion by 30%.

•Processed administrative financial tasks including invoicing, expense tracking, and procurement documentation with high accuracy.

•Maintained and updated databases and Excel tracking systems, improving reporting accuracy and data accessibility.

•Reviewed, proofread, and formatted 70+ documents monthly, ensuring quality, consistency, and compliance.

•Reorganized digital and physical filing systems, reducing document retrieval time by 45%.

•Handled 40+ daily inquiries via phone, email, and in person, delivering professional customer service and resolving issues efficiently.

•Maintained strict confidentiality when handling sensitive information in compliance with organizational policies.

EDUCATION & CERTIFICATIONS

Master of Arts (M.A.), English (Language)

Certification in Communication Skills (2026)

Project Management Certification (PMP)

ADDITIONAL STRENGTHS

Strong attention to detail and data accuracy Excellent interpersonal and communication skills Adaptability to new systems Patient-focused and service-oriented Critical thinking and problem-solving Ability to multitask in fast-paced clinical and administrative environments

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