Customer Service Professional with International
Resume:
Professional summary
I’m a friendly, professional customer service representative who knows how to connect with people. I listen, figure out what customers need, and find solutions fast. When complaints come up, I stay calm and keep things positive. I’m a team player and handle busy shifts without missing a beat. My main goal? Make sure every customer walks away feeling satisfied and important.
Work Experience
pizza maker, PIZZA HUT AL HOMAIZI kuwait, Kuwait
Feb 2025 – Present
• I prepare pizza dough and ingredients according to company standards and recipes.
• I ensure food quality, hygiene, and safety at all times.
• I operate kitchen equipment such as ovens and slicers correctly.
• I take customer orders and prepare pizzas accurately and on time.
• I maintain cleanliness of the kitchen and work area.
• I check stock levels and report when ingredients need replenishing. Receptionis, Baobab beach resort nairobi, Kenya
Jan 2023 – Jan 2025
• I welcome and assist visitors in a polite and professional manner.
• I answer phone calls and direct them to the appropriate departments.
• I schedule appointments and manage daily bookings efficiently.
• I handle inquiries and provide accurate information to clients and staff.
• I maintain records, files, and the front desk area in an organized manner.
• I support administrative tasks and ensure smooth office operations Ground service agent, hot air balloon LLC Dubai, United Arab Emirates Mar 2020 – Nov 2022
• I assist passengers with check-in, boarding, and travel inquiries professionally.
• I verify travel documents and ensure passengers meet airline requirements.
• I handle baggage and coordinate with the baggage handling team for smooth operations.
• I provide clear announcements and guide passengers during boarding and arrival.
• I support passengers with special needs and ensure their comfort and safety.
• I follow airport security and safety procedures at all times. Ground crew, hot air balloon LLC Dubai, United Arab Emirates Jan 2018 – Mar 2020
• I assist with aircraft loading and unloading of baggage and cargo safely.
• I guide aircraft during parking and departure using hand signals and equipment.
• I ensure the aircraft is clean, serviced, and ready for the next flight.
• I follow safety rules and procedures while working on the airside area.
• I work closely with the flight and operations team to maintain smooth turnaround time.
• I inspect ground equipment and report any faults immediately. House keeping supervisor, Elaf Meshal Hotel Riyadh, Saudi Arabia Apr 2014 – Nov 2017
• I supervise and coordinate daily housekeeping staff duties to ensure high cleanliness standards.
• I inspect rooms and public areas to make sure they meet quality and hygiene requirements.
• I train and guide housekeeping staff on proper cleaning procedures and safety practices.
• I manage duty schedules and assign tasks efficiently.
• I report maintenance issues and ensure they are fixed promptly.
• I maintain inventory of cleaning supplies and ensure proper usage. Education and Training
Certificate in Front Office Operations & Customer Care, TECHNICAL UNIVERSITY MOMBASA Mombasa, Kenya
Sep 2011 - Dec 2013
Certificate in Computer technology, MOMBASA AVIATION COLLEGE Mombasa, Kenya
Jan 2011 - Aug 2011
Ali Ali
Customer Service Representative
Details
P.O. Box 156**-*****, Nairobi, Kenya,
00503, 00503 Nairobi, KE
***********@*****.***
Skills
satisfy customers
communicate with customers
maintain customer service
customer service
maintain personal hygiene standards
use microsoft office
register visitors
maintain logbooks
maintain correspondence records
Data entry
Kenya Certificate of Secondary Education, ALLIDINA HIGH SCHOOL Mombasa, Kenya
Jan 2007 - Nov 2010
Languages
English C2 - Proficiency Arabic B1 - Intermediate
References
Upon request
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Links
Email address
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