Licensing Specialist Annuities & Contracts Expert

Clay R. Matthews

** ****** ***** *********, ** **002 Phone: 214-***-**** E-Mail: ************@*********.*** Experience

Transamerica, Cedar Rapids, IA August 2023 – December 2025 Lead Licensing Specialist - Annuities Contracting & Licensing (Remote)

• Established and maintained strong working relationships with National Accounts, Operations Relationship Management, and external agency partners to support effective collaboration and service delivery.

• Responded promptly to email requests by providing clear status updates and resolving issues in a professional and timely manner, ensuring effective communication and stakeholder support.

• Contributed to the successful launches of new RILA products by ensuring all contracting steps were completed ahead of projected launch dates, supporting timely product rollout and readiness for distribution.

• Consistently resolved a high volume of daily contracting and licensing work items within SLA guidelines by performing detailed email and document review, updating systems of record (DSS P3, DSS P65, ATD, AWD), and pulling, imaging, and attaching required documentation such as NIPR state licensing/appointments, FINRA records, agent training certifications, and verification requests to ensure accurate and compliant processing.

• Created and revised selling agreements for agencies and broker-dealers, prepared and routed commission selling and servicing product schedules, and ensured accurate updates to systems of record to support compliant and efficient contracting processes.

• Utilized Microsoft Office applications to suppo rt daily operations, facilitate communication, organize data, and produce professional documentation and presentations.

Tata Consultancy Services (TCS), Plano, TX November 2020 – August 2023 Contract Licensing Specialist - Annuities Contracting & Licensing with Transamerica (Remote) Contract Mortgage Processing Analyst / Workflow Specialist with Morgan Stanley (Remote) Advanced Data Corporation, Evergreen, Colorado July 2020 – November 2022 Verification of Employment (VOE) Processor / QA support (Remote) Bank of New York Mellon, Dallas, Texas December 2019 – July 2020 Senior Technician – Document Custody - GNMA Certifications Cornerstone Staffing / Bank of New York Mellon, Dallas, Texas September 2019 – December 2019 Contract Document Custodian - Smart Docs / Receiving Central Market / HEB, Dallas, Texas July 2018 – December 2019 Sales Partner

Origin Bank, North Richland Hills, Texas December 2016 – August 2017 Mortgage Loan Processor

Nationstar Mortgage nka Mr. Cooper, Irving, Texas May 2015 – December 2016 Mortgage Loan Processor

JP Morgan Chase, Irving, Texas November 2002 – April 2015 Mortgage Loan Underwriter and Special Risk Underwriter Loan Negotiator

Loss Mitigation Specialist

Mortgage Loan Processor (Wholesale Lending)

2

Hicks & Lucky nka Hicks & Llamas, P.C., El Paso, Texas February 1998 – August 2002 Administrative Assistant and In-House Videographer Education

Brightwood College, Kaplan University, Dallas, Texas October 2017 – December 2017 Texas Property and Casualty Adjuster Course Completion and Certification Old Dominion University, Norfolk, Virginia/Prescott, Arizona September 2000 – May 2002 Bachelor of Science Degree in Interdisciplinary Studies/Business Communications Graduating GPA: 3.95, Phi Kappa Phi Honor Society, Student Advisory Board

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