Retail Sales Manager with Leadership & Customer Focus

Melissa Kour

**** * ******* ***** *****, Utah. **094

801-***-**** Mobile

*******.****@*****.***

SUMMARY OF QUALIFICATIONS:

Two plus years of successful Retail Sales Manager experience in the service and retail sales industries; Passionate about being able to work directly with staff and coordinating and closing sales. Assisting associates with purchasing process and resolving any product issues which may arise Recognized by clientele for calm and assertive leadership and making the buying process a positive experience. Dedicated to reaching and surpassing company goals and objectives.

SKILLS:

Speaking Skills Active Listening Social Perceptiveness

Persuasiveness Service Orientation Monitoring

Coordination Critical Thinking Decision Making Skills

Writing Skills Flexible and Adaptable Professional Demeanor

WORK EXPERIENCE:

Manager of Sales, Ensure, Sandy, Utah. 2 years

• Assign employees to specific duties.

• Confer with company officials to develop methods and procedures to increase sales, expand markets,

and promote business.

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in

performing services for customers.

• Enforce safety, health, and security rules.

• Establish and implement policies, goals, objectives, and procedures for the department.

EDUCATION & TRAINING:

General Education Study Jordan High School Sandy. Utah.

VALUE TO AN ORGANIZATION:

“Melissa is an excellent employee. She knows how to build positive relationships with customers,

management and co-workers. He is a team player and goes out of her way to assist whenever and

wherever she is needed. While employed at Ensure, she exhibited a great work ethic and possessed a positive example for personnel to follow and emulate and she was always ready to start contributing to the success of the team. I highly recommend her to you.”

Tom Johnson, Owner/Operator, Ensure, Salt Lake City, Utah.

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