Detail-Oriented Remote Data Entry Specialist Resume Title

Mirta Maldonado

*** ********* ***** **, *********, TN 37311

978-***-**** ️ *****.**********@*****.***

Professional Summary

Detail-oriented Administrative and Billing Professional with over 15 years of experience in healthcare administration, billing operations, customer service, and office management. Proven ability to manage high-volume data entry, resolve billing issues, and improve workflow efficiency. Bilingual in English and Spanish, with strong organizational, communication, and leadership skills. Core Skills

Administrative Management * Team Leadership

Microsoft Office (Excel, Word)* Problem Solving

Marketing Design * EPIC, EMR, Citrix Systems

Insurance Verification * IT Basics

Medical Billing & Coding (ICD-9, CPT, HCPCS)* Workflow Coordination

Data Entry & Database Management * Inventory & Budget Management

Customer Service Excellence

Professional Experience

Administrative Assistant

A & S Garage – Cleveland, TN

Aug 2022 – Feb 2026

● Manage daily business operations ensuring efficient workflow and high customer satisfaction.

● Coordinate appointments and vehicle intake while maintaining accurate service records.

● Supervise inventory of tools and parts to improve operational efficiency.

● Handle invoicing, budgeting, and compliance with safety and quality standards.

● Provide customer support, resolving inquiries and complaints professionally.

● Lead team coordination and promote a positive work environment. Accounts Receivable Specialist

Healthcare Partners – North Carolina

Dec 2021 – Oct 2024

● Managed patient billing accounts across multiple systems.

● Verified insurance coverage and corrected billing discrepancies.

● Entered and maintained accurate demographic and financial data.

● Processed CPT, ICD-9 codes and payer-specific requirements.

● Generated reports and collaborated with teams to improve workflow processes. Billing Representative / Data Entry Specialist

MGB Professional Billing Office – Lawrence, MA

Nov 2015 – Dec 2021

● Resolved patient billing issues using the EPIC system.

● Managed charge entry, reconciliation, and insurance verification.

● Ensured accuracy of patient demographic and insurance data.

● Improved workflow efficiency through work queue management and data validation. Administrative Coordinator

Randstad Healthcare – Woburn, MA

Aug 2011 – Oct 2015

● Processed over 200 job applications daily and maintained candidate records.

● Created detailed Excel reports tracking recruiter productivity.

● Managed document workflows, compliance checks, and candidate placements.

● Provided administrative support for multiple remote offices. Pharmacy Technician

Walgreens Pharmacy – Lawrence, MA

2014 – 2015 2018 – 2019

● Processed prescriptions and verified patient information.

● Assisted customers with medication inquiries and insurance issues.

● Supported pharmacists with prescription preparation and compliance with HIPAA regulations. Administrative Assistant

The Gem Group Inc. – Lawrence, MA

Feb 1998 – Jan 2011

● Managed order entry, billing, and shipping coordination.

● Oversaw domestic and international shipments for major brands.

● Created production and inventory reports using Excel.

● Supervised departmental workflow and customer communication. Education

Medical Administrative Assistant Program

Lincoln Technical School – Lowell, MA

GPA: 3.93

English as a Second Language 3rd and 4th Stage

Middlesex Community College – Lowell, MA

English as a Second Language 1st and 2nd Stage

Northern Essex Community College – Lawrence, MA

Certifications

● Microsoft Excel Certification

● Microsoft Word Certification

● Microsoft Office Certification

● Pharmacy Technician Certification

● Excellence in Sales & Customer Service Training

● Marketing Design

Languages

● English (Fluent)

● Spanish (Fluent)

Awards

● Employee of the Month (Multiple Years)

● Recognized for Outstanding Productivity and Efficiency

● Excellence Recognition Awards

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