Customer Service & Administrative Support Specialist

Marci T. Bakke

**** ********** ****** *** *****, Nevada 89108

Phone: 702-***-**** Email: ********@***.***

OBJECTIVE

To find a position utilizing my skills and experience, and be an asset to your company. I take pride in all the work and my abilities. I believe wholeheartedly in dedicating myself to an employer who appreciates my skills and experience.

QUALIFICATIONS & SKILLS

Computers: Microsoft Works, Word, Excel, Publishing, Quicken, Freelance Greeting Card Business; Party and Travel Coordinator; Newspaper Design and Layout; Design cards for teammates and/or Supervisor when needed for either birthdays, illness, etc.

EXPERIENCE

January 2014 – February 2026 Williams-Sonoma, Inc./LVCC Las Vegas, Nevada

FSA/Customer Service Representative

Ace;

Help new associates when needed;

Handle escalated customers and resolve their issues whenever possible;

Handle calls for customers from all concepts of Williams-Sonoma, Inc.

Issue credits for returns;

Follow all returns, tracking numbers and credit back when needed;

Issue replacements when necessary;

Handle sales calls for all Williams-Sonoma concepts;

Help fellow team mates whenever needed;

Help with special projects for supervisor when asked;

Follow up with customers to make sure replacements arrived and pick-up damaged and/or defective items when necessary;

Call stores to see if items available when catalog is either POS, NLA or more convenient for customer pick up;

Help with Releasing out of season when needed

November 2013 - January 2014 Williams-Sonoma, Inc./LVCC Las Vegas, Nevada

(Temporary) Releasing Department for Peak Season

Released customer credits and orders;

Made all necessary corrections when needed;

Reported to Supervisors any errors associates made on orders and then release orders once errors were corrected;

Helped any associate with questions and answers regarding orders;

Input information into data base regarding amount of orders released;

Input information to supervisors regarding errors associates made with credits to customers and/or wrong reason codes associates used on orders;

Double check to make sure duplicate credits are not issued on orders;

Issued credits to MCard or GCard when needed on orders.

February 2013 - November 2013 Williams-Sonoma, Inc./LVCC Las Vegas, Nevada

FSA/Customer Service Representative

Helped in the classroom as an ACE/PAL;

Walked the floor to help new associates when needed;

Handle escalated customers and resolve their issues whenever possible;

Handle calls for customers from all concepts of Williams-Sonoma, Inc.

Issue credits for returns;

Follow all returns, tracking numbers and credit back when needed;

Issue replacements when necessary;

Handle sales calls for all Williams-Sonoma concepts;

Help fellow team mates whenever needed;

Help with special projects for supervisor when asked;

Follow up with customers to make sure replacements arrived and pick-up damaged and/or defective items when necessary;

Call stores to see if items available when catalog is either POS, NLA or more convenient for customer pick up;

Help with Releasing out of season when needed

October 2012 - February 2013 Williams-Sonoma, Inc./LVCC Las Vegas, Nevada

(Temporary) Releasing Department for Peak Season

Released customer credits and orders;

Made all necessary corrections when needed;

Reported to Supervisors any errors associates made on orders and then release orders once errors were corrected;

Helped any associate with questions and answers regarding orders;

Input information into data base regarding amount of orders released;

Input information to supervisors regarding errors associates made with credits to customers and/or wrong reason codes associates used on orders;

Double check to make sure duplicate credits are not issued on orders;

Issued credits to MCard or GCard when needed on orders.

January 2012- October 2012 Williams-Sonoma, Inc/LVCC Las Vegas, Nevada

FSA/Customer Service Representative

Helped in the classroom as an ACE/PAL;

Walked the floor to help new associates when needed;

Handle escalated customers and resolve their issues whenever possible;

Handle calls for customers from all concepts of Williams-Sonoma, Inc.

Issue credits for returns;

Follow all returns, tracking numbers and credit back when needed;

Issue replacements when necessary;

Handle sales calls for all Williams-Sonoma concepts;

Help fellow team mates whenever needed;

Help with special projects for supervisor when asked;

Follow up with customers to make sure replacements arrived and pick-up damaged and/or defective items when necessary;

Call stores to see if items available when catalog is either POS, NLA or more convenient for customer pick up;

Help with Releasing out of season when needed

October 2011 - January 2012 Williams-Sonoma, Inc./LVCC Las Vegas, Nevada

(Temporary) Releasing Department for Peak Season

Released customer credits and orders;

Made all necessary corrections when needed;

Reported to Supervisors any errors associates made on orders and then release orders once errors were corrected;

Helped any associate with questions and answers regarding orders;

Input information into data base regarding amount of orders released;

Input information to supervisors regarding errors associates made with credits to customers and/or wrong reason codes associates used on orders;

Double check to make sure duplicate credits are not issued on orders;

Issued credits to MCard or GCard when needed on orders.

February 2010 - October 2011 Williams-Sonoma, Inc/LVCC Las Vegas, Nevada

FSA/Customer Service Representative

Helped in the classroom as an ACE/PAL;

Walked the floor to help new associates when needed;

Handle escalated customers and resolve their issues whenever possible;

Handle calls for customers from all concepts of Williams-Sonoma, Inc.

Issue credits for returns;

Follow all returns, tracking numbers and credit back when needed;

Issue replacements when necessary;

Handle sales calls for all Williams-Sonoma concepts;

Help fellow team mates whenever needed;

Help with special projects for supervisor when asked;

Follow up with customers to make sure replacements arrived and pick-up damaged and/or defective items when necessary;

Call stores to see if items available when catalog is either POS, NLA or more convenient for customer pick up;

November 2009 - February 2010 Williams-Sonoma, Inc/LVCC Las Vegas, Nevada

(Temporary) Senior Lead Associate

Handle all escalated calls from customers;

Answer all questions from Associates;

Help the Supervisors or Managers when needed;

Take customer calls when necessary;

Prepare reports on all Associates;

Monitor calls and advise Associates when needed;

April 2007- November 2009 Williams-Sonoma, Inc/LVCC Las Vegas, Nevada

FSA/Customer Service Representative

Helped in the classroom as an ACE/PAL;

Walked the floor to help new associates when needed;

Handle escalated customers and resolve their issues whenever possible;

Handle calls for customers from all concepts of Williams-Sonoma, Inc.

Issue credits for returns;

Follow all returns, tracking numbers and credit back when needed;

Issue replacements when necessary;

Handle sales calls for all Williams-Sonoma concepts;

Help fellow team mates whenever needed;

Help with special projects for supervisor when asked;

Follow up with customers to make sure replacements arrived and pick-up damaged and/or defective items when necessary;

Call stores to see if items available when catalog is either POS, NLA or more convenient for customer pick up.

November 2009 – Present Williams-Sonoma, Inc/LVCC Las Vegas, Nevada

FSA/Customer Service Representative/Trained in Furniture

Walked the floor to help new associates when needed;

Handle escalated customers and resolve their issues whenever possible;

Handle calls for customers from all concepts of Williams-Sonoma, Inc.

Issue credits for returns;

Follow all returns, tracking numbers and credit back when needed;

Issue replacements when necessary;

Handle sales calls for all Williams-Sonoma concepts;

Help fellow team mates whenever needed;

Help with special projects for supervisor when asked;

Follow up with customers to make sure replacements arrived and pick-up damaged and/or defective items when necessary;

Check stores to see if items available when catalog is either POS, NLA or more convenient for customer pick up.

June 2002 – July 2003 Kanner, Mendelson & Shteiman, MDs N. Palm Beach, FL.

Receptionist/Pre-OP Coordinator

Handled multi phone office line for four physicians;

Booking and scheduling of appointments;

Booking and scheduling all Pre-Op appointments for all patients;

Preparing and faxing Pre-Op reports, Labs etc. to Surgeons and Hospitals;

Database ER schedule for all doctors 3 months in advance;

Faxing, filing all patient faxes and reports, distribution to doctors.

January 1980 - March 2000 Chester Optical Company Chester, PA.

Administrator Assistant

Total management of optical company including booking and scheduling of patients, all bookkeeping and insurance claim processing and maintenance; employee management.

In charge of all purchasing and inventory;

Traveled between Florida and Pennsylvania for company;

Created bookkeeping system for office;

Handled all travel arrangements when necessary both in USA and Europe;

Handled all bookkeeping in both PA and FL.

Handled and solve problems of customers, to the best of my ability;

Handled all direct billing; insurance for patients; patient scheduling; patient management;

Handled all collections for delinquent accounts;

Run all reports.

March 1992 - October 2002 Financial Realty Group Lake Park, FL.

Sales and Rental Specialist

Handled sales and seasonal rentals within the N. Palm Beach area;

Data-based all clients and maintained all money relating to sales and/or rentals;

Handled all Seasonal and Yearly paperwork for Condo rentals;

Handled all inventory on all units when necessary;

Expertise and client relationships have resulted in 75% repeat rentals annually.

EDUCATION

Sanford Preparatory School Hockessin, Delaware

Harcum College Bryn Mawr, PA/Assoc. BA

Villanova University Villanova, PA

Gold Coast School of Real Estate West Palm Beach, Fl.

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