Customer Service & Operations Professional

CASSANDRA COFFMAN

Tempe, AZ *****

602-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

To seek and maintain employment that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving. Organized candidate successful at managing multiple priorities with a positive attitude. Very dependable and looking to work with a company that will utilize my skills to the fullest to become a productive employee in the community.

SKILLS

Organization and Time Management

Training and Development

Management (BHT) Typing 65 wpm

Accounts Payable/Receivables

Customer Service

Planning/Organizing

Excellent Communication Decision Making

Customer Service

Attention to Detail

Good Telephone Etiquette

07/2022 to 11/24 Service/Inside Sales Consumer Cellular Worked from home customer Service, attending to customers from refunds to small tech support. Promoted to Sales. Signed new customers with new purchases along with a soft credit check. 03/2020 to 01/2021 House Manager Supervised residents preparing meals and handling chores an provided constructive feedback.

Managed day-to-day operation of home to comply with regulations and agency standards.

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Formulated and oversaw housekeeping budget to manage expenditures and control expenses.

Recruited, hired and trained housekeeping staff to maintain a competent workforce. Established performance goals for employees and provided feedback on methods for reaching those milestones.

Managed caseload of 10 members in household.

04/2015 to 12/2017 Customer Service Representative Hillman Group, Staffmark Staffing – Tempe, AZ

Answered up to 150 calls per day

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Handled customer inquiries and suggestions courteously and professionally. Investigated and resolved accounting, service and delivery concerns. Helped over phone with products and small technical support for servicemen in field of service.

02/2012 to 04/2015 Executive Assistant, Office Manager All Global Enterprises LLC – Houston, TX

Acquisition of staff.

Purchasing, bidding on government contracts.

Organized and coordinated conferences and monthly meetings. Processed travel expenses and reimbursements for executive team and senior management group.

Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time. Updated reports, managed accounts, and generated reports for the company database.

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