Restaurant Operations Leader with Customer Focus

Hirca Gomez

Bronx, NY, ***** 347-***-****

**************@*****.***

Experience

Shift Leader/ Assistant General Manager, Taco Bell Corp, June 2022- July 2024. Wendys July 2024- April 2025. Buffalo Wild Wings July 2025- Present

● Completed required state restaurant management/food handling courses.

● Supervised food handling procedures and operational processes.

● Received customer complaints and performed customer recovery processes to uphold the integrity of the business and provide an unbeatable customer experience.

● Deliver against high standards of Quality, Service, and Cleanliness

● Manage day-to-day operations, including inventory management, food safety, and restaurant cleanliness.

● Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards.

● Cooperating with the general manager and assisting with anything from project planning to staff management.

● Delegating daily tasks.

● Supervising staff and controlling merchandise.

● Ensuring company policies and procedures are followed.

● An ability to identify weaknesses and provide coaching where necessary.

● Protect the company’s financial assets by properly administering company policies and procedures for all financial transactions for the assigned department(s). Also, properly administer company policies and procedures for protecting the safety of guests and employees.

● Personally respond to guest complaint letters, Guest Assistance Contact Forms, and comment cards in accordance with company standards. Peekaboo Daycare/ Teacher Assistant/Receptionist June 2018 - September 2019

● Administer standardized abilities and achievement tests to kindergarten or elementary students with special needs.

● Collaborate with other teachers or administrators to develop and evaluate. Or revise kindergarten or elementary school programs.

● Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans.

● Confer with other staff members to plan or schedule lessons promoting learning, following approved academic problems.

● Confer with parents, guardians, teacher, counselor, or administrator to resolve students' behavioral or academic problems.

● Prepare reports on students and activities as required by the administration.

● Prepare assignments for teacher assistants or volunteers.

● Perform administrative duties, such as assisting in school libraries, hall or cafeteria monitoring, or bus loading or unloading.

● Monitor teachers or teacher assistants to ensure adherence to special education program requirements.

● Control the inventory or distribution of classroom equipment, material, or supplies.

● Attend professional meetings, education conferences, or teacher training workshops to maintain or improve professional competence.

● Teach students personal development skills, such as goal setting, independence, or self-advocacy.

● Teach socially acceptable behavior, employing techniques such as behavior modification or positive reinforcement.

● Prepare, administer, or gradea test or assignment to evaluate students' progress.

● Prepare objectives, outlines, or other materials for courses of study following curriculum guidelines or school or state requirements.

● Prepare classrooms with a variety of materials or resources for children to explore, manipulate, or use in learning activities or imaginative play.

● Organize and supervise games or other recreational activities to promote physical, mental, or social development.

● Observe and evaluate students' performance, behavior, social development, and physical health.

● Meet with parents or guardians to discuss their child’s progress, advise them on using community resources, or teach skills for dealing with students’ impairments.

● Establish and communicate clear objectives for all lessons, units, and projects to students.

Peer Group Connection September 2022 - June 2023

● Equipping older students to help younger students make a successful transition to high school or middle school.

● Equipping older students to help younger students make a successful transition to high school or middle school.

● positive role models for their younger peers.

● Lead discussions and activities with the same small group of freshmen.

● Help freshmen feel welcomed into the high school and develop the skills they need to handle everyday challenges in performance. Education

Bronx Lab School

Expected graduation June 2024)

● GPA: 92.0

Additional Skills

● Spanish/ English -

Business level speaking,

reading and writing..

● Speed worker

● Communication skills

● Experience with children

● Teambuilding

● Cost-benefit analyzing

● Quality Controlling

● Teamwork

● Taking initiative

● Interpersonal skills

● Learning skills

● Assessment of

students.

● Management

● Collaborating

● Product developing

● Computer skills

● Time management

● Ability to multitasking

● Cashier

● Speed Cleanliness

● Leadership

● Work Ethic

● Coaching

● Goal setting

Certifications

● Everfi: Financial Literacy for high school everfi and mastercard, Inc.., issued 2022.

● Venture: Fundamentals of entrepreneurship everfi issued 2022.

● Money Moves: Modem Banking & identify protection Everfi and zelle, issued 2021.

● Vault: Understanding money, Everfi, Mass mutual insurance company and future smart, issued 2021.

● Marketplaces: investing basics Everfi issued 2021.

● Sexual Harassment certification issued 2024.

References

Available upon request

Contact this candidate