Store Manager - Boutique Retail Leader
Resume:
Vivi Li
Store Manager
Staten Island, NY *****
********@*****.***
Professional Summary
Conscientious store manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Store manager dedicated to hiring top-notch sales associates and assuring that store operations run smoothly. Organized and effective at encouraging staff cooperation and productivity. Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Personable Store Manager who respects and appreciates all retail associates. Motivates employees using positive reinforcement and creative reward systems. Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. Store Manager specializing in managing small high-end boutiques. Polished professional who trains employees on exceptional customer service etiquette and sales techniques. Work Experience
Store Manager
Eye Solutions-Flushing, NY
May 2016 to September 2025
NY
Interviewed job candidates and made staffing decisions. Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales.
Examined merchandise to verify that it was correctly priced and displayed. Planned budgets and authorized payments and merchandise returns. Scheduled and led weekly store meetings for all employees. Increased profits through effective sales training and troubleshooting profit loss areas. Increased sales volume by 40% in less than 2 years. Generated repeat business through exceptional customer service. Conducted store inventories once per quarter.
Optical Sales Associate
iLook Eyewear-New York, NY
October 2010 to July 2015
• Handle front desk administration.
• Schedule appointments of patients.
• Responsible equipment purchases of frames and lenses.
• Maintain patient records.
• Ensure eyeglasses and frames accurately match with patients prescriptions.
• Provide eyeglasses and contact lenses care and use instructions to patients.
• Process varieties of vision insurance billings and claims, familiar with VSP, Davis Vision, Eyemed, Superior Vision etc.
Education
Business Administration (Associate of Arts)
Borough of Manhattan Community College-New York, NY 2014
Skills
RECEPTIONIST RETAIL SALES closing Management customer service. Customer relations
Additional Information
Skills
Familiar with MVE system Hourly shift management
Excellent customer service skills Merchandising
Customer relations Opening and closing procedures
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