Learning & Development Leader with HR Experience

Rhythma SINGH

Mobile: +918*********

Email:**************@*****.***

PROFESSIONAL SUMMARY

Proactive professional and a certified soft skill trainer/POSH by SHRM with understanding of human resources management and supervisory experience. Proven abilities in organizing management workflows and using a proactive approach to problem solving. Demonstrate commitment to leadership through positive contribution in boosting employee morale. Improving retention and productivity rates and streaming policies and procedures possess strong communication interpersonal, public relations, and leadership abilities.

CORE KNOWLEDGE & SKILLS

• Strong verbal communication.

• Robust client relationship management.

• Talent Acquisition & Training.

• Organized with multitasking abilities.

• Negotiation & conflict management abilities.

• Team liaison.

PROFESSIONAL EXPERIENCE

LEARNING & DEVLOPMENT MANAGER AT RAFFLES, JAIPUR FROM 15TH OCTOBER 2024 TILL NOW

• Managing industrial trainees and their schedules

• Maintaining reports in Excel

• Facilitating training workshop including brand trainings

• Developing and implementing learning strategies and programs

• Designing e-learning courses, career plans, workshops and more

• Managing budgets

• Developing effective induction program

• Conducting appraisals

• Devising employee learning plans

• Producing training materials

• Monitoring and reviewing the progress of trainees

• Evaluating training and development of new staff

• Helping line managers and trainers solve specific training problems

• I was also handling human resources department as well assisting my AM HR in the recruitment process including job posting screening resume, scheduling interview and conducting background checks.

• Coordinate and conduct new employee on boarding ensuring a smooth and positive experience for new hires.

• Maintain hr records and database

• Handle employee relation matter, including conflict resolution, disciplinary actions, performance management

• Support AM HR in managing employee benefits, compensation & payroll. SENIOR TRAINING MANAGER FIDELITY INC JAIPUR HOSPITALITY CONSULTANCY, FROM MAY 2021-14 OCT 2023

• Organize meetings with management before preparing course materials to ensure a detailed understanding of training subjects and processes.

• Bridged management and employee relations by addressing demands, grievances and other issues.

• Oversaw and managed a performance appraisal system that drove high performance.

• Monitored new hire turnover and retention rates.

• Assisted existing employees when they move to a new department or position.

• Added new employees’ information to company’s payroll system.

• The company takes contract of training for soft skills training, front office& sales for stand-alone properties or of individual ownership-based hotels.

• Right after the structure of the hotel is built, we take indicative actions on hiring the employee’s trails of soft opening hand holding for 6 months and identifying the training needs.

• Continually research methods and techniques in workplace training and remain up to date on developments within the industry and competitors.

• Collect information from senior management and other departments regarding how well employees retain information and use the concepts learned in training courses.

• Administer tests after the completion of training courses to determine the effectiveness of training strategies.

• Create printed and instructional materials to be distributed during training.

• Actively seek current training methods and best practices to facilitate training employees.

• Conduct regular meetings with senior management to identify subjects be addressed or areas in need of additional instruction.

• Create internal marketing materials to be distributed throughout the company to announce training programs and detail.

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ASSISTANT MANAGER LEARNING &DEVELOPMENT NOVOTEL LUCKNOW ACCOR GROUP OF HOTELS, FROM OCTOBER 18 2019- MAY 31 2020

• Analyzed and interpreted various types of employee reports (e.g., compensation, job levels, and attrition) to guide decision making and provide proactive solutions to them.

• Managed the talent acquisition process, which included recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborated with departmental managers to understand skills and competencies required for openings.

• Oversaw employee disciplinary meetings, terminations, and investigations.

• Create and execute learning strategies and programs.

• Evaluate individual and organizational development needs through Training need analysis.

• Identifying and assessing future and current training needs

• Implement various learning methods companywide (e.g., coaching, job-shadowing, online training)

• Design and deliver e-learning courses, workshops, and other trainings.

• Assess the success of development plans and help employees make the most of learning opportunities.

• Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers.

• Draw an overall or individualized training and development plan that addresses needs and expectations.

• Deploy a wide variety of training methods.

• Conduct effective induction and orientation sessions.

• Monitor and evaluate training program’s effectiveness, success, and ROI periodically and report on them.

• Manage training budget.

• Provide opportunities for ongoing development & mobility.

• Resolve any specific problems and tailor training programs as necessary.

• Maintaining regular interaction & building relationship with various hospitality institutions

• Supervise the recruiting team.

• Search for and enforcing new sourcing methods to find job candidate.

• Experience in screening and interviewing job applicants.

• Having sound knowledge about applicant tracking software and HR Databases LEARNING &DEVELOPMENT EXECUTIVE NOVOTEL &IBIS ACCOR GROUP OF HOTELS, ABU DHABI- 04th July 2018 – 10th March 2019

• Participate in the continual development of HR programs, such as recruiting, retention, compensation, benefits, and Learning & Development.

• Guided HR policy construction and interpretation.

• Provided inputs on business unit restructures, workforce planning and succession planning.

• Supports Scheduling and coordinates all training activities.

• Educate team members on compensation practices, including compensation, performance feedback, performance calibration, and career transitions.

• Manages L&D Academy (Email & Phone support) for general employee questions around training programs and resources.

• Maintain updated curriculum database and training records.

• Supports enrolling employees in programs and providing access information.

• Coordinates, schedules, and maintains all training courses and programs.

• Administrator for Learning Management System where courses are created, rosters are updated, and employee training participation is recorded.

• Assist with the Academy implementation project.

• Maintains training tracking process, enters data, tracks completion and processes communication to recipients.

• Collect, compile, and report results of evaluation, attendance, and training data.

• Research training suppliers and materials as needed – including details, cost comparison, and timelines.

• Assist in Mapping out current training processes, design and develop new training processes.

• Ensure high-quality data integrity for reporting purposes.

• Continuously identify, document and act on opportunities to streamline the process.

• Maintenance and minor updates to existing learning material.

• Provide design for small project updates (certificates, posters, course marketing).

• Manage logistics during program delivery (room set-up, name cards, AV needs, flipchart paper, markers, coffee, meals as needed, etc.). • Develop and maintain the course calendar, rosters, and distribution lists.

QUALITY & BRAND INTERN PALACE DOWNTOWN, DUBAI FEBRUARY-APRIL 2016

• Served as company representative at to promote company objectives.

• Led a comprehensive safety training staff members.

• Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.

• Represented organization at personnel-related hearings and investigations.

• Reviewed human resource paperwork for accuracy and completeness by verifying, collecting, and correcting additional data.

HUMAN RESOURES INTERN THE TAJ GROUP OF HOTELS, NEW DELHI, MAY-JULY 2015

• Audited workplace, employee and management policies and procedures.

• Developed and facilitated all new-hire orientations.

• Developed company personnel policies, standard operating procedures, and employee handbooks.

• Managed the employee rewards programs.

• Shadowed employees to determine an accurate description of the duties and skills required for each position.

• Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.

• Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.

EDUCATION

2016-2018

AMITY UNIVERSITY,DUBAI

MBA in Human Resource Management

2013-2016 The IIS UNIVERSITY

Bachelor of business administration (BBA)

2012-2013

MODY INSTITUTE OFTECHNOLOGY

Senior secondary –CBSE Board

2009 2010 HOPE ACADEMY

Secondary school CBSE Board

ACOMPLISHMENT

• Volunteered to provide customer service support and training to all electronic performance management users during a performance management cycle.

• Coordinated an orientation program for over employees.

• Received certificate from PIE (organized by Rajasthan Patrika )for performing contemporary dance.

• Stress management themed flash mob at a Psychology event Message to youth for stress management &positive attitude

• 10 CGPA in grade 10th top 5 student in the class . PERSONAL INFROMATION

• Skype : rhythma22 • Nationality: Indian

• Date of Birth: 22/12/1995

• Mobile no: +918*********

LANGUAGES

• English: fluent

• Hindi: fluent

• German: basic level

• Arabic : basic level

REFERENCES

Ina Lorenz

( Quality & Brand Experience Manager)

The Palace Downtown Dubai

T +971-*-******* M +971-**-******* email:

*******@*****.**

Dr Rajneesh Mishra (faculty of

Management ) amity Dubai email:

*******@***************.**

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