Remote Customer Service & Data Entry Specialist with 10+ Years

Emily Anderson

Pound, Virginia 276-***-**** **********@*****.***

Professional Objective

Motivated and customer-focused professional seeking a Customer Service role, using effective communication skills, problem-solving abilities, and dedication to delivering exceptional customer experiences. Committed to providing high-quality support and fostering positive relationships to enhance customer satisfaction and company success.

Professional Experience

Customer Service Representative/Call Center ModivCare Solutions LLC - Remote (Feb 2024 – Oct 2025)

• Provided exceptional customer service, averaging 100 calls daily.

• Implemented chatbot technology reducing response times.

• Conducted quality assurance checks, consistently exceeded metrics.

Field Rep/Independent Contractor/Vendor Preferred Reports LLC - Remote (Oct 2022 – Jan 2024)

• Inspected properties, conducted field surveys using advanced equipment.

• Managed survey reports and logistics efficiently.

Field Survey Representative JMI Reports - Remote (Jul 2021 – Oct 2022)

• Performed surveys, identified potential risks, and collaborated with clients.

Patient Advocate Specialist Telemed Inc./CareXM Inc. - Wise, VA (Jan 2020 – Jul 2021)

• Handled high-volume inquiries, documented interactions in EMR systems.

Receptionist/Office Assistant Cloverleaf Chiropractic - Big Stone Gap, VA (Oct 2019 – Jan 2020)

• Managed patient appointments, administrative tasks, and compliance.

Stay-at-Home Mom/Student Pound, VA (Aug 2016 – Nov 2019)

• Supervised care for pre-teen, completed college courses and professional certifications.

Assistant Manager/Front Desk Clerk Country Inn & Suites - Dalton, GA (Jul 2014 – Jul 2016)

• Managed front desk operations developed standard procedures, trained staff.

Customer Service Representative Logisticare - Norton, VA (2011 – 2012)

• Managed incoming calls and resolved customer inquiries promptly.

Front Desk Clerk/Night Auditor Comfort Inn - Big Stone Gap, VA (2006 – 2008)

• Handled overnight front desk operations, night audits, guest interactions.

Education

Associate Degree in Medical Coding and billing Procedures (In Progress) —Mountain Empire Community College (Expected May 2026)

Phlebotomy Certification – Mountain Empire Community College (2012)

Business Software & Management Certification —Mountain Empire Community College (2018)

Cybersecurity and cyber defense, information technology, informatics technology, and management— Mountain Empire Community College (currently in progress-expected graduation December 2026)

Skills

Customer Service & Sales

Communication Skills

Problem-Solving & Conflict Resolution

Adaptability

CRM & EMR Systems

Microsoft Office Suite

Organization & Multitasking

Certifications & Training

Currently pursuing CPC & Certification through AAPC (Expected by May 2026 when graduates)

Currently pursuing cybersecurity, information technology & management, and information technology & security analysis (Expected to be fully certified in all areas by December 2026)

Completed CEU credits in Hospitality, Computer Science, Data Entry, Billing, and Accounting.

References Available upon Request

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