Data Entry & Customer Service Specialist
Resume:
Loren S. Bracy
Navarre, Florida 32566
Phone 850-***-**** Email *******@*****.***
Professional Highlights
Navy Federal Credit Union Pensacola, FL July 2018 – November 2025
Member Service Representative III
Handle/solve complex account inquiries/issues from members; ensure first call resolution
Member satisfaction scores above 90% every month
Skilled at navigating multiple applications on a PC and adapt to new technologies
Excellent communication skills (oral and written), interpersonal, and organizational
Serve as team motivator and provide guidance and assistance to new team members
Ensure members are aware of NFCU products, services, promotions
Meet and/or exceed monthly goals
Demonstrates daily technical/professional knowledge through problem solving and applying technical knowledge
Record details of comments, inquiries, complaints, and actions taken
Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
Manage time effectively in order to obtain performance criteria objectives while creating a strong and efficient member experience
Adcomm Navarre, FL August 2013 - September 2017
Account Services Representative
Fielded approximately 100 calls per day. Placed orders for DirectTv, scheduled appointments for technicians and assisted marketing representatives. Served as mentor for coworkers and new hires. Assisted in coordinating events, monitoring call center to assist representatives and training.
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