Executive Assistant & Healthcare Operations Leader
Resume:
Latoya Shannon Joppy
Fredericksburg, VA, *****
****************@*****.***
PROFESSIONAL SUMMARY
Highly experienced Executive Assistant and Healthcare Operations Professional with over 15 years of success supporting C-suite executives, physicians, and senior leadership within complex, fast-paced healthcare and corporate environments. Proven expertise in executive calendar and travel management, provider support, billing and claims operations, and cross-functional coordination. Recognized for discretion, strong communication skills, and the ability to streamline workflows, ensure compliance, and improve operational efficiency. Adept at managing sensitive information, supporting system implementations, and serving as a trusted liaison between leadership, providers, and technical teams.
CORE COMPETENCIES
Executive Calendar Management
Travel Coordination & Logistics
Confidential Information Handling
Communication & Interpersonal Skills
Project Management
Document Preparation & Filing
Meeting Coordination & Event Planning
Financial Administration (QuickBooks)
Provider Support & Training
PROFESSIONAL EXPERIENCE
Provider System Support Specialist
Revelations Counseling & Consulting Fredericksburg, VA
April 2025 – Present
Provide technical and billing support to healthcare providers on claims processing, reimbursements, and system functionality.
Audit provider billing submissions for accuracy, compliance, and payer requirements.
Troubleshoot errors in claim creation, code entry, and insurance processing across multiple platforms.
Assist providers in resolving claim disputes, denials, and reimbursement challenges.
Educate providers and staff on billing workflows, system navigation, and payer-specific guidelines.
Maintain HIPAA compliance and ensure data security across all healthcare IT systems.
Collaborate with payers, providers, and internal teams to streamline issue resolution and improve claim turnaround times.
Generate reports on billing trends, audit findings, and system utilization for leadership review.
Support system upgrades, testing, and implementation of new healthcare IT tools.
Serve as the primary liaison between providers and IT/finance departments to ensure operational efficiency.
Case Manager Specialist
Revelations Counseling & Consulting Fredericksburg, VA
Nov 2024 – Apr 2025
Process provider and patient requests in DOMA and CareRadius systems.
Support Utilization Management (UM) through prior authorization reviews for medical necessity.
Assist leadership with workflow planning, compliance reporting, and daily case management operations.
Provide billing support by reconciling authorizations and service documentation with payer guidelines.
INOVA Health System
Patient Access Representative Fairfax, VA
08/2022 – 12/2024
Collaborate with clinical and administrative teams to optimize patient care delivery.
Develop and maintain positive patient relationships, significantly improving satisfaction scores.
Conduct comprehensive patient interviews to gather and update demographic and insurance information.
Efficiently manage patient appointments, ensure timely notifications and compliance with service delivery.
Uphold HIPAA regulations while managing sensitive patient data and records.
Update reference materials with Medicare, Medicaid, and third-party payer requirements and guidelines.
Review eligibility responses to assess patient benefit levels and prepare estimates.
Ahmad Tea USA
Office / Program Manager Fairfax, VA
04/2017 - 09/2017
Supported the President/CEO by managing the executive calendar and travel logistics.
Oversaw program management for key customers, enhancing operational efficiency.
Established foundational office functions, including IT setup and vendor management.
Utilized QuickBooks for comprehensive financial management, including invoicing and inventory tracking.
(Company went bankrupt.)
George Washington Medical Faculty Associates
Senior Executive Assistant Washington, DC
01/2014 - 03/2016
Provided high-level administrative support to the Chairman and board of directors, including travel arrangements and scheduling.
Managed scheduling for faculty, residents, and students, ensuring smooth operational flow.
Developed a database for tracking alumni communications, enhancing departmental outreach efforts.
Processed financial documents using QuickBooks Pro, ensuring accuracy in accounts receivable and reimbursements.
Senior Office Assistant
01/2010 - 01/2014
Assisted in the medical billing department, ensuring efficient patient registration processes.
Coordinated scheduling for diverse patient procedures and managed special accommodation requests.
Maintained patient files in a standardized system, ensuring effective records management and retrieval.
Billing and Coding Assistant
01/2009 - 01/2010
Supported billing operations, including claims processing and insurance verification.
Assisted staff in processing referrals, appeals, and resubmissions.
Performed claims reimbursement and billing (patients and insurance companies).
Maintained spreadsheets with patient information.
EDUCATION
Bachelor of Science in Developmental Psychology
Liberty University, Lynchburg, VA
Expected Graduation: 2026
Studied Healthcare Administration
Everest College, McLean, VA
Graduated: 2010
TECHNICAL SKILLS
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint)
QuickBooks
Touch Works
Coding and Billing Software
EPIC Software
Availity, DOMA, CareRadius
Remote IT Support
Clearence
Public Trust security Clearance
References
Available upon request
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