Multitask Administrative Professional with Leadership Experience
Resume:
Rhonda Lehman
Business Administration Management
Monticello, AR
I have a BS Degree in Business Administration Management and I have Personal business experience and Administration Assistant experience and financial operation experience; I believe I’m highly qualified. Personal assistant experience, Administrative & Business Operations, I'm a team leader and a problem solver in a fast-paced environment. I help build growth within the business by communicating with others and show progress of business growth. I have experience in different operations, within different businesses, I've done my duties and my research on how to build a business from the ground up and look forward to working in your company to help your business grow in 2022. Authorized to work in the US for any employer.
Work Experience
Direct Care
Vera Lloyd Presbyterian Home- Monticello, AR
March 2022 to Current
I’m Direct Care Staff over 7 teenage girls, I see that they are fed, taken to school, I pop meds and hand them out daily. Take them to doctor appointments, meet with the school on their behalf, run errands, keep up with medicines like calling it in and picking it up at pharmacy. Do activities with them and take them out on outings or campus activities. Making sure they get Back and forth from seeing the therapist and counselors there on the campus.
Account Manager
Healthcare Services Group - Pensacola, FL
August 2020 to March 2022
I supervise 15 employees daily, I also handle the account budget to make sure we have what we need throughout the month like chemicals, linen, and floor tech supplies. Each one of these has its own department, chemicals are for housekeeping, linen is for laundry, and stripper solution and wax is for floor techs. I have all 3 of these departments I see after. I also schedule the hours for these employees, and we have a budget we go by, for instance my hours for one week were 280 hours and I had to budget those hours for 40 hours a day divided amongst 5 to 7 employees a day and most of them are part time workers. I budgeted under 38 hours a day keeping my extra hours which were 14 in case of emergency, and I needed extra help, or someone may have to work over you have to always keep that in mind. Plus, I must keep up with payroll working with quick books and sometimes I had to fix errors on the clock because at times I had employees not clocking out or forget to clock in or they didn't clock out for lunch or forgot to clock back in from lunch. Every month I had reports to turn in and I've always tuned in on time or before time. I'm very dependable and reliable, we had two meetings a day and I attended both meetings.
Behavioral Health Technician
Lakeview Center - Pensacola, FL
February 2022 to March 2022
CPR Certified and CPI Certified, 1 week training, I had 15-minute rounds documenting behavior, I learned how to document on clients in the patient check sheet chart, I know how to add inventory to the computer, I took clients outside and set with them, we did music time and sometimes just set and talked about their goals.
The reason I left was not because I didn’t like my job it was because our landlord sold our house we were in and gave us 3 days to get out. So, we had to sell everything and move out, go where our daughter was, which is where I am now, Xenia, Ohio. Retail Merchandising
Footprints - Pensacola, FL
March 2019 to March 2020
I worked at 3 to 4 stores a day by tagging items for security, it was mostly Dollar General Stores. I would check in as a vendor, then grab a cart and start security tagging items for Footprints Retail Company, by pulling items off the shelf tagging them and putting them back, after I was done, I would have to take 1 picture of item I tagged and fill out a survey then upload the survey to company website or APP we used. It was time-consuming, but an easy job. Never was full-time, they could only hire part-time. ABM Account/Manager
ABM SERVICES INC - Crossett, AR
February 2018 to March 2019
I had 15 employees I saw after, and I had a budget to control. I was seeing Janitors of a School and Floor Techs. I had 8 Janitors and 3 Floor Techs, they had a daily cleaning along with stripping and waxing school rooms, we did mostly strip and waxing floors when the schools were out not during school hours. I successfully had everything done on time for inspection. I worked hard every day to make sure the kids had a clean classroom to go to and made sure everything was ready for whatever project was required. I handled the inventory and ordering supplies once a month. I kept a relationship with all principals and school staff. It's very important to keep a relationship with staff because it looks good on the company and helps the company to grow. I also scheduled hours for employees and kept up with the payroll and time clock.
CNA - Certified Nursing Assistant
Superior Senior Care - McGehee, AR
March 2017 to October 2018
I worked long hours taking care of residents, helping with baths, and giving baths, helping maintain their personal hygiene. I was mostly day and evening shift, I helped get residents dressed and occasionally put them to bed, cleaning them and taking vital signs. It was my daily activity to help them get dressed and transfer them to their wheelchair and stroll them to the dining room for breakfast or lunch. Customer Services Rep
Best Buy - Little Rock, AR
November 2015 to March 2017
I clocked in at 8:00am and started answering phone calls, taking payments, helping with issues with payments, looking up payment information and discussing payment arrangements or issues. I also helped with Tech Support, if the customer was having issues, I would help walk them through fixing the issue. I dealt with angry customers by solving their problems if it had to do financial or technical. I would work from 8AM to 4PM, sometimes I would work overtime to 9PM, it all depends on if they needed the extra help.
Patient Account Representative
CHI ST Vincent Clinic - Little Rock, AR
March 2014 to October 2015
I managed patient records in billing, took daily deposits, worked fax inbox, faxing and scheduling test orders, billed Medicare, Microsoft office, payroll, quick books, and Medicaid, and other insurance companies, scheduled appointments, and payments.
(Note) The reason I left I moved back home to take care of my mom, until she passed away Medical Record Technician
CHI ST Vincent Family Clinic - Little Rock, AR
October 2012 to March 2014
I mostly worked on the fax inbox attaching documents to patients' files, occasionally they had me doing medical releases for patients or a family member would want copies of their patients' records. I often worked as an operator or helped with scheduling appointments. I was a floater, just wherever I needed. I accomplished being promoted to patient account rep. Account Manager/Supervisor
Health Care Services
August 2009 to March 2014
I supervised 15 employees, I did payroll, quick books, inventory, I was also accounting manager, I trained employees on cleaning rooms and stripping and waxing floors, I also trained employees to work in laundry washing clothes and bedding for residence I helped maintain a nursing home facility for more than 120 residents. We had daily projects that had a time due, and I was always on time with the projects, even if I had to stay over and help get them done, but not very often. My accomplishments were the compliments I got daily for doing a great job, family members would offer to pay me money for doing such a great job, but I wouldn't take it because it was against our policy rules. We never take money from a resident or family member; it's considered a disgrace to the company. I had compassion for the elderly and people saw that in me and it built my relationship with them and gave me an outstanding accomplishment.
Third Key Holder
Dollar General - Crossett, AR
July 2008 to August 2009
I opened and closed the store, monthly reports, kept the store clean and stock shelves, greeted customers, and welcomed them back. I worked as a cashier but played many roles in the store, covering for others if it had to be a stocker, cashier, or putting up P.O.G.'s, I did it. Cashier
Handy Corner - Hamburg, AR
January 2008 to June 2008
I was a deli cook, prepped foods, I also checked customers out at the cash register, checked in vendors, help with monthly inventory. I helped with cleaning and maintaining the store, I did what it took to help keep the store going, my accomplishments, were I brought in more customers by being a good cook and showing hospitality being polite and greeting with a warm smile, welcoming them back. Dietary Manager
Golden Living Center
February 2004 to January 2008
Describe Duties: I supervised 16 employees, charting on residents, inventory, daily menus on computer, ordering food by the month, budgeting, schedules, cook, clean, and dish washing, prepped foods, and beverages.
Education
High school diploma in General Studies
UAM - Monticello, AR
March 2012 to May 2012
High school diploma or GED
Skills
• Floor Care
• Salesforce
• Planograms
• Laundry
• Buffing
• Account Management
• Commercial Cleaning
• Cold Calling
• Budgeting
• Business Development
• CRM Software
• Custodial Experience
• Forecasting
• Hospital Experience
• Management
• Merchandising
• Sales Management
• B2B Sales
• Customer Relationship Management
• Marketing
• Pricing
• Project Management
• Recruiting
• Supply Chain
• Outside Sales
• Product Development
• Purchasing
• Process Improvement
• Business Analysis
• Customer Service
• Microsoft PowerPoint
• Negotiation
• Upselling
• Profit & Loss
• SAP
• Quality Assurance
• Operations Management
• Branding
• Sales
• Social media management
• Presentation skills
• LAN
• AI
• Home care
• Analysis skills
• Data collection
• Conflict management
• APIs
• Documentation review
• Leadership
• SQL
• Digital marketing
• Human resources
• Supervising experience
• Microsoft Excel
• Logistics
• Microsoft Office
• Interviewing
• Employment & labor law
• Restaurant experience
• Restaurant management
• Administrative experience
• Technical support
• Customer support
• Millennium
• Tax experience
• Computer Networking
• Strategic Planning
• HTML5
• Active Directory
• Microsoft Word
• Organizational Skills
• Accounting
• Payroll
• Training & Development
• Research
• E-commerce
• Typing
• Accounting software
• Customer service
• SOX
• Financial services
• Account reconciliation
• ERP systems
• GAAP
• Bookkeeping
• Teaching
• Experience with children
• Childcare
• Public relations
• HubSpot
• Applied behavior analysis
• Sage
Certifications and Licenses
SERV Safe
CPR Certification
First Aid Certification
Assessments
Working with MS Word Documents (Intermediate) — Proficient February 2019
Measures a candidate's knowledge of intermediate Microsoft Word techniques including the use of formatting, Track Changes, and Comments.
Full results: Proficient
Management & Leadership Skills: Impact & Influence — Highly Proficient January 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
May 2020
Responding to customer situations with sensitivity Full results: Proficient
Management & Leadership Skills: Planning & Execution — Proficient February 2020
Planning and managing resources to accomplish organizational goals. Full results: Proficient
Verbal Communication — Proficient
February 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Filing & Organization — Proficient
June 2020
Arranging and managing information or materials using a set of rules. Full results: Proficient
Cashier Skills — Proficient
June 2020 Counting cash, processing transactions, following written procedures, and attending to details. Full results: Proficient
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