Customer Service Specialist with Banking & Retail Experience
Resume:
Dawn Tigue
New Boston, TX *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Harte Hanks-Max
May 2024 to January 2025
I provide troubleshooting for the Max streaming app, answer any billing concerns, and discuss the different content and features that Max has to offer our customers. Customer Service Representative
Pure Talk Holdings, INC-Covington-GA
June 2022 to April 2024
I took a large amount of incoming calls concerning new services, adding additional lines to accounts, disconnections, payments, billing questions and or issues, making rate plan changes, and processing payments.
Customer Service Representative
Pure Talk Holdings, INC-Covington, GA
June 2022 to April 2024
I took a large amount of incoming calls concerning new services, adding additional lines to accounts, disconnections, payments, billing questions and or issues, making rate plan changes, and processing payments.
Customer Service Representative
Harte Hanks-Texarkana, TX
August 2020 to May 2022
Took inbound customer service call for The Clorox Company. Customer Service Representative
Harte Hanks-Texarkana, TX
February 2019 to December 2019
Took inbound calls for two different contracts, provided troubleshooting skills, billing information, and general questions for March Madness and HBO NOW.
Cashier
Walmart-Kilgore, TX
June 2018 to February 2019
I handle large sums of money on a daily basis, I process several different transactions and assist in other departments when needed.
Customer Service Representative
Nationstar Mortgage-Longview, TX
July 2017 to May 2018
Took inbound calls for a mortgage company
Personal Shopper
Wal-MART-Rockwall, TX
September 2016 to February 2017
Fulfill customer's online shopping orders, provide excellent customer service, assist as cashier when needed
Cashier
Lowe's Home Improvement-Mount Pleasant, TX
October 2015 to January 2016
Check customers out in a friendly and efficient manner, maintain a clean and organized drawer, help control inventory by verifying customers receipts to their purchases, stock and rotate drinks and snacks, help in other areas of the store.
Cashier
Lowe's Home Improvement-Mount Pleasant, TX
October 2015 to January 2016
Check customers out in a friendly and efficient manner, maintain a clean and organized drawer, help control inventory by verifying customers receipts to their purchases, stock and rotate drinks and snacks, help in other areas of the store.
CSA/Cashier
Walmart-Diana, TX
December 2014 to July 2015
Responsibilities
Checked customers out on a daily basis, stocked and rotated merchandise, unloaded trucks, checked trucks and vendors, maintained inventory for several departments. CSA/Cashier
Walmart-Diana, TX
December 2014 to July 2015
Responsibilities
Checked customers out on a daily basis, stocked and rotated merchandise, unloaded trucks, checked trucks and vendors, maintained inventory for several departments. Cashier
Family Dollar-Longview, TX
October 2012 to May 2014
Responsibilities
I am responsible for checking and bagging customers merchandise. Stock and rotate merchandise on shelves. I'm responsible for helping customers with merchandise along with cell phone purchases and cards.
Cashier
Family Dollar-Longview, TX
October 2012 to May 2014
Responsibilities
I am responsible for checking and bagging customers merchandise. Stock and rotate merchandise on shelves. I'm responsible for helping customers with merchandise along with cell phone purchases and cards.
Customer Service Represenative
Harte Hanks-Texarkana, TX
November 2009 to May 2011
• Took large amount of inbound phone calls for FedEx
• Handled tracking, pick up, and general service questions calls
• Multitasked with several screens at one time
• Provided fast and accurate service and information Customer Service Represenative
Harte Hanks-Texarkana, TX
November 2009 to May 2011
• Took large amount of inbound phone calls for FedEx
• Handled tracking, pick up, and general service questions calls
• Multitasked with several screens at one time
• Provided fast and accurate service and information Customer Service Representative
Convergys-Longview, TX
February 2008 to December 2008
• Took large amount of inbound calls for AT&T wireless
• Responsible for deescalating calls about bills, service and equipment
• Made outbound calls when necessary
• Provided accurate and efficient service about products, service plans, and equipment
• Provide some technical assistance when needed for handset issues Customer Service Representative
Convergys-Longview, TX
February 2008 to December 2008
• Took large amount of inbound calls for AT&T wireless
• Responsible for deescalating calls about bills, service and equipment
• Made outbound calls when necessary
• Provided accurate and efficient service about products, service plans, and equipment
• Provide some technical assistance when needed for handset issues Sales Associate
Wal-MART-Kilgore, TX
May 2007 to February 2008
• Responsible for Dairy Department
• Restocked and rotated dairy products including the milk case
• Checked inventory and ordered what was needed on a Telzon
• Unloaded dairy truck and milk truck with a pallet jack
• Responsible for keeping a clean and orderly dairy cooler
• Responsible for taking down and setting up displays and end caps
• Helping in the Frozen Foods Department when needed
• Assisted on the front end as cashier when needed Sales Associate
Wal-MART-Kilgore, TX
May 2007 to February 2008
• Responsible for Dairy Department
• Restocked and rotated dairy products including the milk case
• Checked inventory and ordered what was needed on a Telzon
• Unloaded dairy truck and milk truck with a pallet jack
• Responsible for keeping a clean and orderly dairy cooler
• Responsible for taking down and setting up displays and end caps
• Helping in the Frozen Foods Department when needed
• Assisted on the front end as cashier when needed Cashier
Wal-MART-Longview, TX
May 2005 to September 2006
Longview, TX May 2005-Sept 2006
• Responsible for handling large sums of money on a daily basis
• Responsible for keeping a clean and organized money drawer
• Provide friendly and efficient customer service
• Responsible for keeping a clean and clutter free lane
• Helped in other areas of the store
Education
Paralegal (High school or equivalent)
Kilgore College-Mesquite, TX
August 2016 to January 2017
Spanish
Harmony High School
May 2001 to December 2002
Some college
Skills
IVR Customer complaint resolution Management Inside sales Salesforce Contracts Call center experience Customer service Accounting Writing skills Satisfaction Empathy Managing customer accounts Client services experience within hospitality industry Bilingual Phone etiquette Zoom Customer issue escalation Research Customer inquiry handling Phone communication Microsoft Dynamics 365 Medical records Windows Pallet jack Excellent communication skills Sales Inventory Cash handling Client services experience within telecommunications industry Microsoft Office Data entry Order fulfillment Typing Order processing Service recovery strategies VPN Control systems Marketing Financial services Inventory control Customer communication B2B Customer service resource allocation strategies Attention to detail Accounts receivable Administrative experience Account management Client email correspondence Sales experience within tech Customer support Cold calling Cash register Retail sales Time management Leadership Customer records maintenance Customer Care Appointment scheduling Client follow-up Computer literacy Retail Virtual client meetings Accounts payable Client services experience within retail industry Communication skills Csr Ethernet Microsoft Word Guest services ICD-10 POS HubSpot Grammar Experience Hotel experience Microsoft Outlook Negotiation 4G/LTE Hospitality Night audit Task prioritization Upselling put up and take down displays. Cross-selling Proactive support approaches Patient interaction Microsoft Excel Dental office experience English Handling customer inquiries Microsoft Teams Client services experience within technology industry Productivity software Team Member Analysis skills Loyalty programs Hotel management Customer feedback analysis Live chat Organizational skills Customer relationship building Client interaction via phone calls Call Center Computer operation Basic math Dispatching Technical support Office experience Front desk 5G Loan processing Medical terminology Senior care Computer skills Microsoft Powerpoint Languages
• English
Certifications and Licenses
Driver's License
Additional Information
Skills
Ability to perform inventory control systems, operate pallet jack, organize items, put up and take down displays., Team Member, Customer Service, Call Center, CSR, Customer Care, Customer Support Assessments
Customer Service Skills - Familiar
January 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_assignment/n8pch9jvzwy6d9y Retail Cash Handling - Proficient
August 2019
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: https://share.indeedassessments.com/share_assignment/yhe2xsgvg3rdaskz Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Skills Summary
• Ability to handle large number of inbound calls
• Excellent communication skills
• Ability to handle irate customers and find solutions to their issues
• Experience in handling large sums of money and customers on a daily basis
• Ability to work well with others and take orders and perform them in a timely manner
• Experience with pallet jack and computer skills
Contact this candidate