Chat Support Agent - Customer Service Specialist

Mariah McKee-Akers

***********@******.*** 269-***-**** Battle Creek, MI

SUMMARY

Seeking a Chat Support Agent role, bringing 6 years of customer support experience in fast-paced environments. Demonstrated ability to provide exceptional service, handle customer concerns with empathy, and manage transactions accurately. Entry-level candidate with a flexible approach to task management and a strong commitment to customer satisfaction.

WORK EXPERIENCE

Clara’s on the River Battle Creek, MI

Server Feb 2021 - Dec 2022

• Efficiently communicated customer preferences to the kitchen team, contributing to consistently high-quality meal service.

• Resolved patron issues with diplomacy, maintaining the establishment's standards for customer satisfaction.

• Handled financial transactions with accuracy, ensuring reliable record-keeping of daily revenue. Firekeepers Casino Battle Creek, MI

Beverage Server Aug 2019 - Dec 2019

• Provided outstanding customer service through precise order-taking and prompt beverage delivery, fostering a welcoming and expedient environment.

• Boosted sales by employing effective up-selling techniques, thereby supporting the establishment's financial objectives by capitalizing on service interactions. Clara’s on the River Battle Creek, MI

Server Mar 2018 - Jun 2019

• Ensured accurate communication of customer preferences to kitchen personnel, resulting in the delivery of tailored dining experiences.

• Handled financial transactions and swiftly resolved customer issues, maintaining a track record of high customer satisfaction.

Hostess Oct 2015 - Mar 2018

• Managed guest relations by promptly greeting customers, facilitating seating arrangements, and providing menus while maintaining a warm and welcoming atmosphere.

• Coordinated reservations effectively, ensuring a streamlined dining experience and optimizing restaurant capacity and guest satisfaction.

• Monitored dining area to ascertain service quality, addressed guest inquiries and concerns, and liaised with the service team to enhance overall customer satisfaction. EDUCATION

Lakeview High School

High School Diploma, General Education

Battle Creek, MI

2017

SKILLS

Sales • Training • Cash Handling • Customer Service • Teamwork and Leadership • Management • Organizational Skills

• Time Management • System Data Entry • Multi-Tasking Skills • Problem-Solving Abilities • Communication Skills

• Critical Thinking Skills • Emotional Intelligence • Professionalism • Problem Solving • Written Communication • Problem-solving • Teamwork • Independence • Reliability

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