Experienced Leader in Healthcare Operations

Quentoria Langford

Atlanta, Ga ***** 404-***-**** ***********@*****.***

Experienced leader professional. The ability to handle unique and complex situations has led me to being recognized as an effective employee and leader. Seeking to utilize my knowledge, skills, and abilities to help this organization continue their mission of making a difference and changing the lives of the individuals that they serve.

areas of strength and expertise

Effective Communicator

Energetic & Positive Attitude

Detail Oriented

Problem solver

Sterile Processing

Efficient Listener

Confidentiality & Discretion

Effective Leader & Team Player

Type 65 WPM

Record Management

Implementation of Policy

Phone Etiquette

Related Experience

Department of Veterans Affairs 02/2024 – Present

Housekeeping Aid

Key Contributions:

●Perform a full range of light and heavy cleaning duties and routine housekeeping duties.

●Patient areas are clean and safe by addressing spills quickly, discarding trash, installing light bulbs in halls and rooms, and vacuuming and polishing floors.

●Maintains distribution and delivery of supplies and equipment to custodial staff.

●Maintain an environment that is in sanitary, attractive, and orderly condition

●Cleaning wards, patient rooms, storerooms, offices, corridors, restrooms, shower rooms, and other areas. sweep, mop, scrub (machine) floors, vacuum carpets and upholstered furniture, empty wastebaskets, clean light globes, and Venetian blinds, wash walls, windows, and ceilings by climbing small ladders, refill toilet tissue and towel dispensers, and move furniture.

Emory Healthcare 01/2022 – 12/2023

Sterile Processing Technician

●Processed, prepared, and distributed a complete range of clean and sterile medical supplies, instruments, and equipment, including disposable items used throughout the entire facility.

●Received and disassembled medical instruments and equipment.

●Prepared and wrap surgical instruments and trays, such as those utilized in the operating rooms and labor and delivery area.

●Issued supplies, instruments, and equipment for Central Sterile Department upon request.

●Disassembled the RMD and determined the correct cleaning method, such as, ultrasonic cleaners, mechanical washers/disinfectors, cart washers and chemical cleaning/decontamination agents, as determined by manufacturer instructions.

Emory Healthcare 01/2020 – 01/2022

Lead Guest Service Representative

Key Contributions:

●Provided front desk service and lead duties while communicating in a confident and energetic manner

●Designed, distributed, and measured the results of guest, and patient experience surveys.

●Sort and organize paperwork after entering data to ensure it is not lost

●Typing in data provided directly from managers and/ or customers

●Verify data by comparing it to source documents and update existing data

●Resolving general and complex customer service issues

●Maintained radio/alarm activity, records/logs to include dates, times, and results of communications and activities, and prepared completed reports.

●Entered updates and retrieved information from a variety of computer systems and sensitive databases.

●Used clear and concise judgment, discretion, customer service, ability to deal with a diverse population, a high degree of tact, and negotiating ability are required daily to carry out the functions of the position.

●Welcomed and greeted visitors and patients in person and via telephone and provided answers to any questions, concerns, or referring inquiries.

K & L Cleaning Service 08/2012 – 05/2018

Lead Housekeeper/Supervisor

Key Contributions:

●Used electronic systems consisting of hardware and software components in an office environment to store, retrieve, manipulate, transfer, compute, and/or print information.

●Guided, trained, and managed lower-level supervisors.

●Demonstrated quality leadership in meeting performance plans.

●Ensured that staff receives proper orientation, initial training, and ongoing training.

●Enforced all workplace policies and procedures. Ensure that all personnel comply with company policies including, safety (OSHA, EPA, and State Health Dept.), security, timekeeping, and key control procedures.

●Practiced patience, tact, cheerful disposition, and enthusiasm; as well as diplomacy and professionalism when dealing with any person in the work environment.

●Collaborated with the marketing team for the planning of large events, effectively managed janitorial contracts, and completing monthly performance reports.

●Collaborated with hiring managers to set qualification criteria for future employees.

●Screened resumes and job applications for higher positions.

●improved productivity, customer relations, and service, and surpassing regional goals.

●Track and monitor floor maintenance project progress.

Home Health Care 10/2009 – 08/2022

Nursing Assistant

Key Contributions:

●Reported patient observations to the Registered Nurse and other members of the treatment team.

●Organized and obtained routine supplies and equipment.

●Provided complete personal hygiene care needs, turned and positioned patients to maintain proper body alignment, and lifted, ambulated, and transferred patients.

●Promoted the physical independence of the patient by encouraging and teaching individual patients and groups of patients in self-care activities, such as progressive steps in personal hygiene, bathing, and oral care, also assists in teaching and encouraging other care activities such as eating, dressing, undressing, and other training as needed.

●Participated in the admission of patients by providing a secure, reassuring milieu, orienting patients to their rooms, checking them for contraband when indicated, and assisting the registered nurse in implementing the nursing admission procedure.

●Functioned as the "sitter" for patients who need close observations. Sitter assignments include providing personal hygiene, feeding, elimination, intake and output, and the prevention of patient injury.

●Recorded vital signs, procedures, and nursing care in the patient’s electronic medical records.

●Practiced techniques and principles of medical asepsis and infection prevention, e.g. hand hygiene, personal protective equipment, and reusable medical equipment.

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