Operations Support Specialist
Resume:
Diana Madera
New York, NY 10029
Tel: 917-***-****
Email: **************@*****.***
Objective
To be an effective team player through the utilization of my unique skills and experiences. The acquisition of a challenging position, will give me an opportunity to use the referenced skills to the benefit of this organization.
Certification & Additional Knowledge
Customer Services/Communications
Medical Manager Systems
IDX Web System
Epic Hyperspace
Microsoft Outlook calendar and Mail system
ERAP Data Base (Electronic Research Application Portal)
Health Trans Data Base (Prescription History connected with Duane Reade)
Microsoft Word and Excel
EDEPIC
HRA/ACMS Data Management System Infopro
Education
Lehman College, NY. – 2003
B.Sc in Business Administration
Interboro Institute of NY. – 1997
NY Occupational Studies
Experience
AAA-A Bail Bonds Inc.
Assistant Manager, New York, N.Y. –2004 – Present
Receiving calls at establishment, determining nature of business and directing callers to destination
Creating various daily and productivity reports (Bond Execution Reports, Bond Discharge Reports, etc.)
Accounts payable and accounts receivable
Filling records alphabetically, numerically, and according to subject matter
Assisting Indemnitor with bond application paperwork
Creating and finalizing employee schedules
Assisting with preparation of documentation for bonds that require Examination of Surety
AAA-A Bail Bonds Inc.
Compliance and Collections Officer, New York, N.Y. –2000 – 2004
Engaged in the investigation of non-appearance
Prepared relevant reports
Responsible for the payment of forfeiture to county officials
Made sure that cases were appropriately filed with collections agencies
Actively monitored all collections cases and reported identified problems to manger
Responsible for selecting and scheduling cases for exoneration or surrender
Conducted investigations of late check-ins
Mount Sinai Hospital
Patient Care Administrator Supervisor, New York, N.Y. –2009 – 2011
Provided direct supervision to designated staff. (10 members)
Assisted in developing new process and procedures
Engaged in problem solving issues while served as an immediate resource to staff
Establish meeting for dissemination of information, issues and feedback.
Developed quality assurance procedures for financial completion.
Ensured timely completion on a weekly basis of all patients seen per week
Kept weekly payroll and vacation calendar to match between MD's and assigned Patient Care to ensure that coverage was always met when needed
Assisted Office Manager in the hiring process, scheduled interviews and trained new patient care administrators
Mount Sinai Hospital
Patient Care Administrator, New York, N.Y. –2008 – 2009
Managed computer for pre-registration; performed all necessary tasks for patient medical treatment services including all paper work and documentation for treatment program
Handled all telephone requests for information regarding Health treatment, and all services, and accommodate patients for appointments
Responsible for Medical Records request and other services provided by Mount Sinai Medical Center while conveying a positive image of the WTC Health Effects Program
Made appointments according to what is being requested
Coordinated all Doctors schedules and linked appointments with interpreters; printed all schedule reports for following day services
Operated Data Entry and all necessary appointments on IDX Web Program
WTC911 Treatment Program
Front Desk Receptionist Manager, New York, N.Y. –2006 – 2008
Greeted patients, answered telephones promptly, professionally, and courteously
Screen patients and visitors to appropriate area when necessary while provided information
Generated referral as per MD request necessary
Verified correct demographics and identification of patient, correcting any information that is incorrect, updated registration of the patient to ensure accurate record keeping
Maintenance on IDX schedules for Social Worker and the Physician’s
Scheduled and confirmed appointments for Treatment Program.
Communicated on a daily basis with Medical Records and Patient care associates staff that Medical records schedules are completed to promote a safe, smooth and efficient experience for the patient and staff.
Planned Parenthood of NYC
Medical Records, New York, N.Y. –2003 – 2005
Assembled and maintained all medical records according to PPNYC and regulatory requirements
Performed all necessary tasks for patient medical services including payment for services
Responded to telephone requests for information regarding Family Planning, STD, and all services.
Accountable for Medical Records requests, services and other services provided by PPNYC
Planned Parenthood of NYC
Customer Service Representative, New York, N.Y. –2000 – 2003
Front line contact with patients while appropriately handled questions, referrals and appointment requests
Operated computer and pre-registration, data entry.
Answered telephones while taking messages with accuracy and information regarding Family Planning, STD services and other services provided by PPNYC while conveying a positive image of the agency.
Made appointments according to what was requested. Nightly balance
AAA-A Bail Bonds Inc.
Clerk, New York, N.Y. –1998 – 2000
Answered telephone calls and recorded messages
Organized and updated files
Assisted with the recording of mortgages, car titles and judgments
Tracked court cases
Fulfilled a variety of miscellaneous duties as per supervisor request
Additional Competencies
Fluent in English; reading, writing, listening and speaking
Extensive knowledge or bail bonding procedures
Able to act on my own initiatives
Innovative thinker and problem solver
Focused on preventing and correcting operational mistakes
Able to function effectively in a group setting or individually
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