Remote Social Services/Support Professional with 21+ Years Experience

Laura Brownell

*** ********, **** *******, ** ***04

Cell: 516-***-****

Email: ***************@*****.***

Summary I have been supporting the vulnerable and needy populations for over 21 years, with 9 years in a supervisory capacity. I hold an associate in sciences degree in Business Administration from Farmingdale State College, and a Technical Support Fundamentals certificate from Coursera.

My core competencies include supervising a team of examiners, ensuring quality control of case records, training new staff, assessing client needs and eligibility, budgeting and managing resources, researching and verifying information, and applying policies and regulations. I use contact centers, Outlook calendar, and Microsoft Word to communicate with clients, schedule appointments, prepare correspondence, and data entry. I am passionate about delivering high-quality and efficient service to meet the needs and expectations of the people I serve, with compassion, respect, and professionalism.

Experience

Medicaid Coordinator

1/21/25 to 11-10-25 Full time 37.5-hour week for Parkview Care & Rehabilitation Center. I am responsible for all Medicaid duties. I am the sole person in my unit. I handle all required Medicaid application and recertification documents for nursing home residents. Check Medicaid Notice of Decision for accuracy and inform the billing department and family or guardians. Address any problems or concerns that the residents, family, or guardians may have. Apply for Rep payee and direct deposit on resident’s behalf. I am responsible for resident fund management and petty cash for building activities.

Medicaid Coordinator

01/02/24 to 01/17/25 – Full time 37.5-hour week for Gurwin Jewish Nursing and Rehabilitation Center. Submit all necessary documentation needed for Medicaid applications and recerts on behalf of the residents in the nursing home. Check Medicaid Notice of Decision for accuracy and inform the billing department and family or guardians. Address any problems or concerns that the residents, family, or guardians may have.

Social Service Examiner II

• 03/20/14 to 03/29/23 – Full time 35-hour week for Suffolk County Department of Social Services – Chronic Care Unit Supervised Social Service Examiner 1 workers, Check for accuracy and timely completion of work. Train and assist Social Service Examiner I workers with current or new State rules and regulations as they become available. Maintain in Excel accurate worksheets of work distributed and completed by Social Service Examiner I workers. Print and distribute SOLQ (State On-line Query System) reports from Social Security. Add the information needed to Spousal refusal and Guardian sheet. Prepare, log and mail Medicaid Incorrectly Paid letters.

• 10/19/09 to 3/19/14 Full time 35-hour week for Suffolk County Department of Social Services Medicaid FAU (Facilitator Application Unit), PCAP (Parent Child Assistance Program) and Family Planning. Supervised Social Service Examiner I workers. Check for accuracy and timely completion of work. Assist and train Social Service Examiner I workers as needed.

Maintain accurate worksheets in Excel of work distributed and completed by Social Service Examiner I workers.

Social Service Examiner I

• 08/18/08 to 10/18/09 Full time 35-hour week for Suffolk County Care Conversions Unit Eligibility Determine eligibility for current Medicaid recipients entering nursing homes. Calculate budgets and determine NAMI (Net Available Monthly Income) if applicable transfer penalty, overages, viable bills, and excess resources. Handling of clients, client’s representatives or client’s attorneys concerns by phone, face to face or by mail.

• 03/10/08 to 08/17/08 Full time 35-hour week for Suffolk County Department of Social Services - Medicaid Chronic Care Eligibility. Determine eligibility for applicants entering nursing homes. Calculate budgets and if applicable transfer penalty, overages, viable bills, and excess resources. Handling of clients concerns by phone, face to face or by mail.

• 11/07/05 to 03/09/08 Full time 35-hour week for Suffolk County Department of Social Services - Medicaid FAU (Facilitator Application Unit). Process new applications for CHP (Child Health PLUS), Medicaid, and family planning received by authorized facilitators.

Previous experience

Bookkeeping, Accounts Payable, Accounts Receivable, Time and Accruals, Customer service, Clerical, Data entry, Mail. Public Assistance, SNAP, and Medicaid.

EDUCATION

SUNY FARMINGDALE NY

Associate in science

Major in Business Administration

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