Technology Transformation Leader and COO-Scale Operator
Resume:
Richard Beynon
Business & IT Operations Leader
Tampa, FL 33617
****@**********.*** +1-813-***-****
Transforms underperforming technology and service organizations into high-performing, revenue-generating operations—driving measurable gains in efficiency, scalability, and customer satisfaction while mentoring leadership teams to sustain growth.
Work Experience
Vice President of Technology
CareerSource Tampa Bay - Tampa, FL
April 2022 to Present
Serves as the Vice President of Technology and Chief Technology Officer for Hillsborough & Pinellas County’s workforce development board, which helps people find new career opportunities and is focused on the unemployed and hard-to-serve population.
Directed a full IT department transformation, aligning technology strategy with organizational goals while embedding operational resilience as a core principle. Migrated critical systems to the cloud to enhance scalability, security, accessibility, and continuity of services.
Implemented cutting-edge technologies, positioning the organization at the forefront of advancements, while deploying cost-optimized IT solutions that delivered significant savings without compromising resilience or availability.
Elevated user satisfaction and productivity by providing user-centric IT services, driving efficiency through process automation, system integration, and robust service management practices that supported continuous business operations.
Designed and implemented a comprehensive business continuity management framework, including a robust disaster recovery plan and recovery and resolution strategies, ensuring 99.99% system availability. Strengthened cybersecurity posture by reducing incidents 80% through advanced threat detection, regular audits, and resilience testing.
Partnered with executive leadership to align technology with organizational priorities, embedding resilience and continuity planning into all major initiatives. Built and led a high-performing IT team focused on continuous improvement, operational resilience, and the ability to sustain critical services during disruption.
Consultant
The Stratus Group-Tampa, FL
May 2016 to Present
Lead strategic and operational consulting engagements for Managed Service Providers (MSPs) and mid-market organizations, guiding leadership teams to drive scalable growth, improve margins, and strengthen service delivery. Provide executive-level advisory and “Manager-for-Hire” services as a fractional VP of Operations, IT Director, or vCIO.
Partner with MSP executive teams to optimize organizational structure, pricing models, and service strategies, resulting in sustained profitability and operational maturity.
Develop and implement standardized processes, KPIs, and performance dashboards that increase efficiency, accountability, and customer retention.
Conduct operational assessments across technology, finance, sales, and client success functions to identify gaps, streamline delivery, and enhance client experience.
Provide leadership coaching and change management support to strengthen culture, alignment, and strategic execution.
Delivered measurable outcomes for clients, including a 25% improvement in customer satisfaction, 30% increase in service delivery efficiency, and accelerated revenue growth.
Designed and executed technology modernization initiatives such as Google Workspace deployments, infrastructure upgrades, and cloud migrations that improved productivity and scalability.
Business Lead
Apple, Inc.-Tampa, FL
August 2019 to August 2021
Business Lead supporting teams from multiple stores to provide support and guidance to exceed sales and support objectives, provide solutions briefings to customers around Apple and third-party solutions to best meet customer’s technology needs.
Coaching Business Pros and Experts to develop new and existing accounts from no/low spend to active accounts through Apple Business.
Provided technical briefing and creates technology roadmaps and budgets for customers use.
Served as market team support for topics such as corporate procurement, customer interaction, data reporting/management/interpretation, etc.
Strategically guided customer-centric solutions to surpass sales objectives, resulting in improved customer satisfaction and retention rates.
VP Consulting Services/vCIO
ZOG INC-Philadelphia, PA
May 2013 to May 2016
Managed all aspects of ZOG’s business and client support, contributing to a 25% increase in client engagement and a stronger relationship with key accounts.
Managed support operations and client account relationships, ensuring optimal staffing for client projects and high satisfaction levels for both helpdesk and on-site support. Liaised with senior client management to align technology and business goals through strategic planning, project execution, and process enhancement.
Devised IT initiatives aligning with business objectives, driving 25% revenue growth and 30%improvement in customer satisfaction. Strengthened client competitiveness and enhanced customer loyalty
As Technical Account Manager, tripled revenue and grew company staff by 2x.
IT Procurement Manager
PJM Interconnection, LLC-Audubon, PA
May 2011 to May 2013
Responsible for all IT-related hardware, software and service contract negotiations and vendor management. Overhauled procurement practices and policies for audit and compliance
Oversaw all hardware, software, and service contract negotiations, enhancing vendor management and introducing electronic Request for Proposal (RFP) and online bidding systems to bolster federal procurement compliance.
Enhanced operational efficiency and cost savings by revamping procurement practices, optimizing supplier services, and implementing project management for vendor onboarding and maintenance.
Managed procurement budget to deliver 20% cost savings, promoting sustainable spending culture, and ensuring financial stability and risk mitigation for potential contracts.
Senior Technology Sourcing Manager
UNIVERSITY OF PENNSYLVANIA
October 2007 to May 2011
Responsible for management of IT hardware, software, and outsourcing services procurement management, including all contract and pricing negotiations and SOW development and enforcement.
Spearheaded the introduction of electronic signature, electronic RFP, and multi-function devices, leading to a 50% reduction in paper and storage costs, and improved environmental sustainability.
Tailored annual IT budgets to individual school needs, resulting in 15% cost reduction and improved technology access for students and staff.
Education
Graduate Certificate in Cybersecurity and Information Assurance
University of South Florida - Tampa, FL
BA in Business Administration
Strayer University
Certifications and Licenses
Inclusive and Ethical Leadership Certificate
Issued by University of South Florida
Diversity, Equity and Inclusion in the Workplace Certificate
Issued by University of South Florida
Post-Crisis Leadership Certificate
Issued by University of South Florida
Skills
Business Continuity
Business operations
Change Management.
COACHING
Microsoft Office
Microsoft Office
Financial Management
Leadership Development
Executive Management
Disaster Recovery
Vendor Management
Strategic Planning
Process Improvement
Project Management
Active Directory
IT Support
Program Management
Business Analysis
Computer Networking
Sourcing/Procurement
Project Planning & Implementation
Microsoft SharePoint
Operations Management
ERP Systems
Problem-solving
VoIP
WAN
Operating Systems
Microsoft Project
P&L Management
VMWare
DNS
Network Firewalls
AWS
Mac OS
Google Suite
Cloud infrastructure
Information Security
Agile
Software Deployment
Salesforce
Azure
Virtualization
TCP/IP
Google Classroom
Google Cloud Platform
Student Information Systems
Microsoft Exchange
System Administration
ITIL
Network Administration
Customer Relationship Management
Technical project management
Smartsheet
Data analytics
Cloud Computing
Intune
Operational Resilience
Recovery & Resolution Management
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