IT Support & Office Operations Specialist

Jeremy Baumeister

********************@*****.*** · Denver, CO · 267-***-**** · https://www.linkedin.com/in/jeremy-baumeister IT Support Professional

IT Support Professional with specialized expertise in PC support within dynamic environments. Demonstrates exceptional skills in customer support and troubleshooting complex technical issues to enhance service delivery. Eager to contribute proven problem-solving capabilities and leadership skills to the advancement of an organization's IT infrastructure. Skills

Hardware & Operating Systems: Task manager, PC assembly, Component installation, Drive backups Security & Best Practices: User authentication, Password policies, Malware/virus protection, Safe browsing practices, Data backup & recovery

Software & Applications: Windows 10/11, Productivity software (Microsoft Office/Google Workspace), Basic application troubleshooting, Software installation & updates

Mobile & Virtualization: Mobile device setup (iOS/Android), Basic virtualization concepts, Cloud computing fundamentals, Remote support

Networking: Network configuration, LAN/WAN concepts, Wi-Fi setup, Router configuration, IP addressing Storage & Peripherals: Hard drive installs & configuration (HDD/SSD), Hard drive backups, Drive restore points, RAID basics, BIOS/UEFI configuration

Customer Support: Provided end-user support across internal and customer-facing environments Certifications

CompTIA A+ Certified; TechWorks

Computer Programming Certificate; Computer Learning Center Professional Experience

Production and Inventory Manager March 2025 - Present Ginger's Tea Room and Bakery Denver, CO

Overseeing production and inventory operations to streamline processes and driving business growth.

• Implementing inventory control systems, significantly minimizing waste and enhancing product availability.

• Tracking sales to improve performance monitoring and inform strategic decision-making. Medical Records Expeditor January 2011 - March 2024 QTC Health Services Philadelphia, PA

Effectively expedited the management of medical records at QTC Health Services, ensuring accuracy and timely access for claims processing in a high-volume healthcare setting.

• Managed the efficient expediting of medical records, significantly improving the speed of claims processing in a fast- paced environment.

• Coordinated the batching, sorting, and processing of high volumes of sensitive materials, guaranteeing on-time availability for customer needs.

• Prioritized urgent requests and collaborated with quality assurance teams, reducing the processing time for critical cases.

• Identified and rectified documentation discrepancies prior to finalization, reducing error rates and improved service.

• Created a suite of training materials that standardized the onboarding process, ensuring consistency in service delivery across the organization.

Help Desk Support March 2008 - December 2010

QTC Health Services Philadelphia, PA

Delivered expert technical support/troubleshooting for users, significantly enhancing the functionality of information systems.

• Provided comprehensive technical support and troubleshooting for users, ensuring operational efficiency.

• Streamlined support processes, resulting in faster resolution times for user inquiries and improved customer satisfaction.

• Collaborated with cross-functional teams to identify recurring technical issues, contributing to the development of long- term solutions.

Community Service

Member of Skyland Park Neighborhood Association