Robust Customer Service & Logistics Professional
Resume:
Robin Lee Cochran
Robin resume
Calhoun, GA *****
***************@*****.***
Willing to relocate to: Georgia
Authorized to work in the US for any employer
Work Experience
Customer Service Representative, backup lead, forklift operator, sit down and stand up
Lowe’s Companies, Inc.-Adairsville, GA
April 2023 to Present
I was a forklift operator,and I drive the squeeze lift, I unloaded trailers, and loaded trailers, and I move up to work in the office for customers service/ backup led. Forklift Operator, back up lead
Shaw Industries-Dalton, GA
July 2020 to September 2023
Education
High school diploma
Cumberland High School-Calhoun, GA
May 1997 to August 2005
Upper secondary education
Bachelor's degree
High school diploma or GED
Skills
Sales negotiation Writing skills Balancing cash drawers Event planning Import management Savings accounts Inventory control Data entry Customer support experience within manufacturing industry SAP Order inquiry handling Phone call management Sales Checking accounts Clerical experience Customer communication Providing product information Inventory data entry Office supply management Freight forwarding logistics Live chat Banking software Phone communication Attention to detail Data collection Call center agent experience CRM system proficiency Customer training Communication skills Phone customer support Office experience Dispatch software communication Warehouse experience Hotel experience Staff scheduling Restaurant experience Customer service Working with people with disabilities Budgeting Processing cash transactions Warehouse management system Client relationship management Team building Research data collection Written communication Demand planning RF scanner Invoice data entry Microsoft Publisher Customer support experience within telecommunications industry Medical office experience Customer support experience within finance industry Computer operation Cash loss identification Withdrawals Multitasking Insurance sales Box truck Manufacturing Customer returns handling Purchasing Decision making Logistics management Currency exchange handling Large enterprise client interaction Managing customer accounts Order processing Logistics sales Excel formulas Handling customer exchanges Numeracy Marketing In-person customer service Problem-solving Bank card ordering Microsoft Teams Cross- selling Payroll management Production planning Customer support experience within healthcare industry Office record organization Interior design Shipping and receiving inventory management Customs clearance management Phone etiquette Warehouse management experience Casual dining experience Bus driving Account reconciliation Phone answering Check ordering Assisting with digital banking services Money orders QuickBooks Zoom Front desk Email customer support Warehouse distribution Customer support specialist experience Loan payment processing Customer complaint resolution Project management Transportation management systems Microsoft Outlook Financial analysis Account analysis Accounts payable Warehouse supervisor experience Basic math Management Solution selling approach Sales experience within transportation industry Med spa experience Client services Account management Typing Order tracking Lead generation Assistance experience within retail industry Business development Teamwork Bank reconciliation data entry Loan accounts Technical support representative experience Customer support - Customer support experience (6–10 years) Billing issue inquiries Closing sales Customer service manager experience CRM software Money market accounts Cold calling Customer service video conferencing Customer support experience within education industry Microsoft Office Google Workspace Accounting systems Time management Customer issue escalation Customer service through social media SAP Supply Chain Management Operations management Financial services Sage 50 Accounting Inside sales Hospitality Fleet management Investor customer service experience 3PL Unloading Ethernet Productivity software Maintaining an organized workspace Route planning Pricing Technical troubleshooting support Analysis skills Deposits Cash flow monitoring Managing teams in a customer support role - Largest customer support team managed (16-20 team members) Customer relationship building Customer support experience within government industry Daily transaction recording Call center experience Closing bank accounts Needs-based selling Oracle Freight Customer support experience within retail industry Improving customer support response time - Customer support response time improved (More than 30%) Food service Accounts receivable Opening bank accounts Logistics Leadership SQL E-commerce Check cashing Behavioral therapy Quick service & fast food restaurant Customer inquiry handling Restaurant management Microsoft Word Microsoft Excel Availity Administrative experience Client relationship development SAP ERP Dispatching Compliance Intermodal transportation Inventory records Prospecting Forklift Patient interaction Manual transmission Pallet jack Customer relationship management Driving Small business owner customer support experience Cash handling Spreadsheets Word processing Computer skills Organizational skills Financial concepts Client interaction via phone calls Bookkeeping Data entry in Excel Anti-money laundering Customer acquisition Lead Tracking Business accounts Credit card accounts Counting cash Languages
• Spanish
• English
• Bilingual
Certifications and Licenses
Driver's License
Certified Anti-Money Laundering Specialist
CPA
Enrolled Agent
Real Estate License
Forklift Certification
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